What are the responsibilities and job description for the Network Engineer position at BLACKBERRY FARM?
Job Details
Description and Qualifications
The Network Engineer will design, support, maintain, and evaluate the computer networking and telecommunication systems. The position will install, configure, and maintain both physical and virtual servers; maintain corporate network infrastructure, firewall and network security systems, e-mail systems, and other software packages. The position will manage desktop workstations and troubleshoot desktop issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Establishes and maintains network performance
- Manage and continuously explore options to performance, scalability, and reliability for all network connectivity and access services: LAN, WAN, wireless, remote access, QoS, WAN optimization, firewalls, and performance monitoring.
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
- Defines, documents, and enforces system standards.
- Designs and implements new networking configurations and equipment for new and existing buildings/properties.
- Design, evolve, and document deployment and support processes for new technology, platforms, and solution changes.
- Maintains inventory of the corporate network. Includes the recommendation of new equipment such as routers, firewalls, and switches in addition to the maintenance and troubleshooting of the existing systems.
- Manages the company’s wireless systems. Including the addition of new access points and general troubleshooting.
- Ensure the security of company data, network access and systems.
- Secures network by monitoring network access and performance; maintaining documentation.
- Maintains and improves network performance through ongoing network monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendors as needed.
- Supports user workstations including IP phones, laptops, desktops, monitors and printers.
- Prepares users by designing and conducting training programs; providing reference documents and support.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Protects organizational value by protection of confidential information.
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Accomplishes organizational goals by participating in large projects, addressing guest facing IT issues in a timely manner, and exploring opportunities to add value to the organization through departmental accomplishments.
- Follow directions of supervisor or any member of management.
Must comply with all company policies and procedures.
To perform the essential functions of this position, regular and predictable attendance is required.
Must be able to work well with other Team Members, Managers and interact with our guests.
EDUCATION and/or EXPERIENCE
BS in Information Technology is preferred
CCNA routing and switching / security or equivalent certification is preferred
Technical certifications: Cisco CCNP (or equivalent), Fortinet Certified Professional (FCP/NSE4) preferred
Firewalls (Fortinet experience strongly preferred)
VMWare
Dell EMC SAN or equivalent preferred
Microsoft Exchange / Office 365
Active Directory
Windows desktop and server OS
Micros point of sale systems preferred
LANGUAGE SKILLS
Must be able to communicate with ALL Team Members in a professional and courteous manner
Excellent communication and writing skills and professional appearance is required
MATHEMATICAL SKILLS
Basic Math and Excel skills
REASONING ABILITY
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals Must be able to apply logical thinking to a wide range of intellectual or practical problems
PHYSICAL DEMANDS
Must be able to work in a General Office setting
WORK ENVIRONMENT
General office
TRAVEL
Some travel may be required
HOURS
Monday – Friday – 8 am – 5pm
On-call rotation for after-hours support
Some weekends and/or evenings as needed to handle special events or emergencies
About Blackberry
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry is an Equal Opportunity Employer.
