What are the responsibilities and job description for the Adventure Concierge position at Blackberry?
The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the HUB gift shop.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times
- Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
- Gathers/tracks guest information and preferences by maintaining the guest database
- Creates unique memorable experiences for our guests
- Knowledge of merchandise and be able to help guests with sales
- Re-stocking Gift Shop floor as needed
- Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
- Assist with monthly inventory of shops, storage areas, and satellite retail locations
- Reviews traces daily and confirms information with other departments
- Audit activity and spa bookings to ensure accuracy
- Communicates accurate guest information & preferences to other team members & departments
- Monitors website content to ensure accurate even information is posted
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members and Managers and interact with our guests.
SUPERVISORY RESPONSIBILITY
- None
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent required
- Must have a valid drivers license
- Hotel Front of House operations experience preferred
LANGUAGE SKILLS
- Must be able to communicate effectively with guests, managers, and team members
- Must have excellent verbal & written communication skills
MATHEMATICAL SKILLS
- Basic knowledge and understanding of math
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
- Must be able to sit or stand for long periods of time
- Must be able to sit at a computer for long periods of time
- Must be able to operate a company vehicle or golf cart
WORK ENVIRONMENT
- 5,200 acres of Blackberry Mountain property
- Must be able to work outside in all weather conditions
Blackberry Mountain, a Relais & Chteaux property, continues a legacy of world-renowned hospitality and unwavering dedication and appreciation for the land. Our team on the Mountain embodies a rich and diverse range of experience, knowledge and expertise. Every day on the Mountain, Southern hospitality meets outdoor lifestyle in an unparalleled hospitality and guest experience.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry Mountain is an Equal Opportunity Employer.
