What are the responsibilities and job description for the Giftshop Associate position at Blackberry?
The Retail Sales Associate is focused on creating an outstanding customer experience by creating a positive, inviting, and fun environment for the client. This includes developing enthusiastic and knowledgeable sales professionals that understand the client product presentation and shop standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Strong focus on driving sales and delivering refined customer service while demonstrating strong and organized clienteling skills
- Develop strategies and plans to achieve sales results through clienteling, superior customer service, and store events
- Maintains up-to-date product knowledge, shop standards, policy and procedure updates, and upcoming promotions and events
- Ensure a consistent, quality experience for customers
- Ability to create custom gift assortments to accommodate guest needs
- Resolve customer issues with outstanding service and diplomatic skills
- Apply strategic thinking and personal ownership to continue sales growth
- Coach, motivate, and support team members to achieve personal sales goals and growth
- Maintain open lines of communication with the team and director, and participate in weekly meetings
- Consistently implement the companys visual presentation and merchandising standards
- Be able to work unsupervised in the absence of a manager or supervisor: take ownership of shop and merchandise, stay on task, and take initiative to see what needs to be done in the shop or in storage areas
- Assist with monthly inventory of shops, storage areas, and satellite retail locations
- Provide product feedback and suggestions to buyer based on guest wants, needs, and suggestions
- Work with buyer and marketing to determine website, newsletter, and e-marketing of product
- Maintains merchandise and shop including restocking, receiving, shipping, and organizing
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance in required.
Must be able to work well with other Team Members, Managers and interact with our guests.
Must have the flexibility to work nights and weekends.
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent
- Minimum of 1-2 years of experience in customer service or retail
COMPUTER SKILLS
- Must be capable of learning new computer software programs quickly
- Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
LANGUAGE SKILLS
- Must have excellent verbal and written communication skills
- Must be able to effectively communicate with guests, team members and managers
MATHEMATICAL SKILLS
- Basic math skills
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.
PHYSICAL DEMANDS
- Must be able to lift up to 50lbs
- Must be able to stand for long periods of time
- Must be able to safely operate a company vehicle or golf cart
WORK ENVIRONMENT
- Retail gift shop/ Storage Areas
- 4,200 acres of Blackberry Farm property
- Must be able to work in a fast paced and demanding guest service environment
Blackberry Farm is a Relais & Chteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry Farm is an Equal Opportunity Employer.
