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eCommerce Customer Service Manager

Blackbird Recruiting
Suffern, NY Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/21/2025

ECommerce Customer Service Manager

Airmont, NY

70,000-$90,000

Responsibilites :

  • Oversee and support a team of 4 overseas customer service associates
  • Handle cases that are escalated and step in as needed
  • Monitor trends in cases and report on them
  • Communicate between the customer service team and other departments

Requirements :

  • Prior knowledge and experience with ecommerce platforms (Amazon, Walmart, etc.)
  • Technologically savvy
  • Well-spoken, excellent and professional customer communication skills

    • Salary : $70,000 - $90,000

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