What are the responsibilities and job description for the Customer/Patient Service Representative - Medical Equipment Services position at BLACKBURN'S PHYSICIANS PHARMACY?
TO BE CONSIDERED FOR THIS POSITION, PLEASE COMPLETE OUR APPLICATION AT WWW.BLACKBURNSMED.COM/CAREERS.
Customer/Patient Service Representative
Join Our Team as a Customer/Patient Service Representative at Blackburn’s!
Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, Blackburn’s is looking for someone like you to join our Corporate Office team as a Customer/Patient Service Representative.
About the Role: As a Customer/Patient Service Representative, you will be the frontline connection between Blackburn’s and our valued customers and patients. You will handle inquiries, resolve concerns, and ensure that our customers and patients receive the exceptional service they deserve. This role requires a detail-oriented individual with excellent communication skills who enjoys solving problems and working in a collaborative environment.
Key Responsibilities:
- Process incoming phone and fax orders efficiently.
- Provide top-tier service to customers, patients, and referral sources.
- Manage patient accounts and coordinate scheduling of services.
- Maintain patient files and produce delivery paperwork.
- Troubleshoot and resolve customer and patient issues with equipment and orders.
- Collaborate with various departments to ensure seamless service delivery.
- Educate customers and referral sources on products and services.
What We’re Looking For:
- High school diploma or equivalent (college credits or degree preferred).
- Strong organizational, communication, and interpersonal skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Familiarity with medical terminology, physiology, and anatomy is a plus.
- Proficiency in MS Office Suite, including Outlook and Internet applications.
- A self-motivated individual with a keen attention to detail and problem-solving skills.
Why Blackburn’s?
- Work in a supportive and collaborative environment where your contributions are valued.
- Opportunities for professional growth and development through workshops and seminars.
- A chance to make a real difference in the lives of our customers by providing essential services.
Join Us! If you’re ready to take on a role that’s both challenging and rewarding, we want to hear from you! Apply today and become a part of the Blackburn’s team, where we are committed to delivering excellence every day.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Healthcare: 1 year (Preferred)
- Customer Service Call Center: 1 year (Preferred)
Ability to Commute:
- Tarentum, PA 15084 (Required)
Work Location: In person
