What are the responsibilities and job description for the Triage Specialist position at BlackCloak, Inc.?
A company is looking for a Triage Specialist - Pacific Time Zone.Key ResponsibilitiesRespond to customer inquiries and coordinate resources to meet client needsParticipate as a tier 1 support technician in an on-call rotationAssist clients with technical support questions and manage ticket queuesRequired QualificationsApproximately 2 years of experience in a technical support roleIndustry-recognized IT certifications (e.g., CompTIA ITF , A , Networking ) are a plusTechnical knowledge of operating systems such as Windows, macOS, iOS, or AndroidAbility to operate independently and manage multiple tasks efficientlyExperience interfacing with clients in a technical support capacity
