What are the responsibilities and job description for the Combo Tech MT position at Blackfoot Telephone Cooperative Inc?
What We Offer: We offer opportunities in the telecommunications and technology sectors with positions in Western Montana and Eastern Idaho. Blackfoot is proud to offer a competitive salary and a fantastic benefits package that includes; comprehensive medical benefits plan, LTD, life insurance, an outstanding retirement pension plan plus a 401k plan that includes employer match, along with other employer paid benefits. We are proud to have received awards and recognition that highlight our strong company culture. These include "Employer of Choice" from the Missoula Job Service Employer's Council, "Top Tech Employer" from the Montana High Tech Business Alliance, and the "Heart Award" from the United Way of Missoula County in recognition of our ongoing community efforts.
Job Summary: This position is responsible for an array of outside plant related duties; including the installation and maintenance of residential and business services; splicing, troubleshooting, and maintenance of plant cable and fiber; construction and maintenance of outside plant - all to safely and efficiently serve our customers.
Essential Job Duties and Responsibilities:
- Perform the splicing of aerial and buried outside plant facilities, both copper and fiber optic. Provide outside plant facility support for special circuit line conditioning, splicing and placement of associated hardware.
- Perform construction and maintenance of outside plant facilities; Perform buried cable locations.
- Inform customers of work, answer questions and concerns, educate customer on functionality issues as needed; leave the work site in a condition that reflects positively on the Company and is acceptable to the property owners.
- Operate and maintain assigned equipment including vehicles, test equipment, tools and trailers when used; keep and provide accurate inventory information.
- May be required to assist in the installation of wireless radio equipment on towers and rooftops from time to time. A tower climbing certification is required for tower climbing activity, but is not required for employment for Combo Techs hired before 9/1/2020. (See August 2020 MOU for exceptions.) Management may require tower climbing as a job requirement for Combo Techs hired on or after 9/1/2020, depending on operational needs.
Additional Job Duties and Responsibilities:
- Perform other duties and responsibilities as required to fulfill job function or as assigned.
Knowledge, Skills, and Abilities:
- company policies, procedures, products and services.
- telecommunications plant equipment operations and maintenance.
- low voltage codes such as grounding, bonding, and premises wiring.
- all systems, network layouts and services for assigned coverage area, and how they function and are maintained to ensure quality product delivery.
- software installed on laptop such as CAD, Oasis FM, WFM.
- time management and organizational skills.
Skill to:
- gather and report numerical data and produce statistical reports.
- operate service equipment including various hand tools and testing equipment.
- operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.
- climb a pole, use a ladder, work in a crawlspace and attic.
- adjust and change quickly, utilizing a positive, professional attitude.
- work safely and neatly.
Ability to:
- work independently.
- provide 24-hour technical support for customers by serving “on-call” according to an established schedule.
- think analytically and be a problem solver.
- communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
- work completely and accurately under time constraints and deadlines.
- obtain and maintain a valid CDL Montana driver’s license, have a good driving record and be insured under the Company insurance policy. (See July MOU for exceptions.)
- accurately and efficiently splice fiber optic cables.
- keep tools and equipment cleaned, calibrated, in good working condition, and properly stored when not in use.
- read and interpret documents such as maps, staking sheets, service orders, reports, and operating and maintenance instruction manuals.
- evaluate, test, and repair sophisticated equipment.
- understand new technologies and electronic equipment.
- read, analyze, and interpret instructions and reports.
- provide excellent customer service.
- keep customer information confidential and follow CPNI and Red Flag rules.
- work in a safe and effective manner.
Education and Experience: