Supervisor

Description

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club leadership team, you play an integral role in executing toward our Club’s Vision and Strategic Plan. You will be expected to lead by example, using the language, behaviors, and attitude that we teach with our HAWKS CODE. In addition to your job-specific duties, you will contribute to Blackhawk Country Club being an employer of choice, maintaining best-in-market marketing and sales efforts, improving member experience with outstanding programming and services, and implementing investment plans into our world-class facility.

Position Summary

The Food & Beverage Supervisor oversees the daily operations of Blackhawk Country Club’s outdoor snack café and bar, Hawk’s Nest, ensuring a seamless and enjoyable experience for members and guests. This position requires strong leadership, exceptional customer service, and solid operational management skills. The F&B Supervisor will work closely with the Executive Director of Food and Beverage to maintain high service standards, team efficiency, and overall member satisfaction.

Additionally, this role serves as a steppingstone for individuals looking to grow their hospitality career. It provides valuable hands-on experience in food and beverage operations, leadership development, and member engagement, making it an excellent opportunity for career advancement within the industry.                                                                                                                     

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Supervise and coordinate daily operations at Hawk’s Nest, including during bocce season, swim season, swim team events, and summer activities.
• Oversee setup, breakdown, and cleanliness of outdoor spaces to maintain club standards.
• Ensure that all health, safety, and sanitation regulations are consistently followed.
• Monitor and maintain inventory levels, ensuring proper stock for high-demand periods.
• Assist with POS system management, including accurate pricing and transaction oversight. This area only accepts club member numbers for payment. Credit cards and cash are not accepted.

Team Leadership:

• Lead, train, and supervise a team of bartenders, cocktail servers, cashiers, and support staff.
• Create and manage the weekly staff schedule to ensure proper coverage.
• Conduct pre-shift meetings to communicate goals, expectations, and updates.
• Provide coaching, development, and performance feedback to enhance team productivity.

Member Experience & Service:

• Interact with members to create a positive, welcoming, and engaging environment.
• Address member feedback and concerns promptly and professionally, ensuring issues are resolved effectively.
• Uphold service standards and ensure all staff adhere to club policies.

Financial Accountability:

• Assist in managing inventory, costs, and sales to meet budget targets.
• Work with the Executive Director of F&B to implement pricing strategies and promotional offers.
• Ensure cash handling procedures are followed to maintain accountability.

Event Coordination:

• Collaborate with the events team to organize and execute outdoor events and club activities.
• Coordinate F&B support for special events, ensuring seamless execution.

Qualifications

MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities)

• Previous supervisory experience in a food & beverage environment required (private club, resort, or high-volume outdoor venue preferred).
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills with a member-focused approach.
• Ability to lead, coach, and motivate a team.
• Experience with inventory control, budgeting, and cost management.
• Knowledge of POS systems and basic accounting principles.
• Availability to work evenings, weekends, and holidays as required by club events and peak seasons.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role may require frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching to...
• Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary unto 50 lbs.
• Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, handling paperwork, and managing inventory.
• Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential for reviewing reports, analyzing data, and assessing operations.
• Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.
• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions.

WORK ENVIRONMENT

• Indoor/Outdoor Setting: Most work is performed both indoors and outdoors depending on event and time of year.
• Temperature: The work environment may vary in temperature, depending on the location and season. It may include both heated and air-conditioned areas.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise from equipment, members, guests, children.
• Pressure: The role often involves working under pressure, especially during summer and events.
• Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols, including food safety.

Blackhawk Country Club is an equal opportunity employer.

Salary : $25 - $26