What are the responsibilities and job description for the Implementation Specialist position at BLACKHAWK INDUSTRIAL OPERATING CO?
WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The primary function of the Implementation Specialist is to manage the on-boarding of new accounts from crib crawl, to site preparation, to go-live, and post go-live support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors
- Responsible for promoting culture of safety
- Actively trains new crib personnel with skills and knowledge required to successfully manage crib operations and serves as a mentor, coaching employees as they grow in their role.
- Assesses crib layout and function to determine capital investment for equipment and headcount
- Develops and drives process high level improvements to enhance performance (labor productivity, safety, and process quality) across all crib operations
- Serves as enterprise process owner of crib standard operating procedures
- Performs audits across crib operations to assess compliance to standards. Directs employees to correct gaps
- Manages crib crawls to ensure data is consistently collected that meets the requirements of internal stakeholders (Sourcing, ESS, Supply Chain, etc.)
- Assists in setup of cribs adhering to company standards for product and bin labeling
- Conducts regular training, both remotely and in person, with crib personnel and with branch customer service teams
- Assist with home branch related needs while not working on implementation projects or as time permits
QUALIFICATIONS:
- Excellent oral and written communication skills
- Expert knowledge of P21, Crib Master, Auto Crib
- Proficient at MS Office Suite of applications
- Ability to work on multiple projects with a high degree of accuracy
- Ability to travel up to 50% - 75% of the time
SUPERVISORY RESPONSIBILITIES:
- None required
EDUCATION and/or EXPERIENCE:
- Associates’ Degree and/or related applicable experience
- 2 years of supervisory experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
- None required
WORK ENVIRONMENT:
- Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
- Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
- Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.
BlackHawk Industrial is an Equal Opportunity Employer
As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
**This position is considered safety sensitive and is subject to drug testing, including cannabis.**
