What are the responsibilities and job description for the Senior Tool Crib Installer position at BLACKHAWK INDUSTRIAL OPERATING CO?
**This position is considered safety sensitive and is subjective to drug testing, including cannabis**
***This position is located onsite in Jacksonville, Florida**
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: Senior Tool Crib Installer installs barcoded product storage systems and the initial products order, training the Customer to scan and submit their replenishment orders for these products at the Customer’s location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors.
- Responsible for promoting culture of safety.
- Subject matter expert on barcode scanners, mobile order processing apps and the process of using them to create replenishment orders that are uploaded to BHID.com
- Organization of existing Customer inventory into newly installed product storage systems.
- Advance communication and research with Customer at location of future installation to coordinate needed storage equipment and initial products to be sold to the Customer as a part of the installation as well as to schedule installation appointment.
- Training of Customer at location of installation to use barcode scanners, mobile order processing apps and BHID.com to submit their replenishment orders.
- Crawling existing Customer stockroom(s) or tool crib(s) to find, organize and label with BlackHawk barcodes to facilitate future replenishment ordering by the Customer at the location.
- Working with group of fellow Senior Tool Crib Installers to schedule and manage installations to be completed.
- Follow-up with Customer after installation.
- Receive and manage future communications from Customer after installation including assisting with technical issues, product questions or other service related support.
QUALIFICATIONS:
- Knowledge of and proficient use of ERP system.
- Knowledge of industry standard product storage systems including their assembly and functionality.
- High product category familiarity with industrial fasteners and fittings, and hydraulic hoses and fittings.
- Subject matter expert on daily customer managed inventory processes.
- Ability to manage multiple tasks, shift gears to respond to urgent scenarios and meet deadlines and goals.
- Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.
- Proficient in and comfortable with basic computer operation and have an ability to learn new software programs as a user.
- Comfortable with and adept at managing frequent and regular travel including booking flights, lodgings, rental cars, etc.
- Frequent and regular travel a minimum of two weeks in any given month and for up to a week each time.
- Excellent written and verbal communications skills including in-person, on a phone call, via email or instant messaging/text messaging.
- Excellent critical thinking skills to analyze and solve problems autonomously.
SUPERVISORY RESPONSIBILITIES:
- No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent required.
- 1 to 2 years of experience in related fields preferred.
- Experience in customer service preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid driver’s license required.
WORK ENVIRONMENT:
- Somewhat disagreeable working conditions due to exposure to elements to the extent of being objectionable. May be exposed to one element continuously or several elements occasionally, but usually not at the same time. Elements may include loud sounds, dirty surroundings, and heavy lifting.
- Schedule involves frequent changes or includes some weekends and evenings.
- Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms, at times for extended periods of time.
- Employee is required to use computer and other equipment.
- Employee frequently lifts, pulls, pushes or otherwise shifts or moves up to 50 pounds.
- Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Eye protection, ear protection, and any PPE required by customer, including but not limited to safety-toed shoes and head protection.BENEFITS:
- Health Insurance BCBS of OK HDHP
- HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/
- Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
**This position is considered safety sensitive and is subjective to drug testing, including cannabis**
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
