What are the responsibilities and job description for the Account Manager II (Hybrid - Coppell, TX) position at Blackhawk Network?

Overview

BASIC PURPOSE : Main point of contact for an assigned account portfolio; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the Account Manager’s role is to maximize sales growth, account penetration and retention.

SCOPE : Direct management of assigned projects and accounts

REPORTING & WORKING RELATIONSHIPS : Reports to Manager, Program Account Management, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production / Operations, Branding, IT and Finance.

This position is a Hybrid role (2 days / week) out of our Coppell, TX office.

Responsibilities :

New Program Implementation

Responsible for project management of all client implementations. This includes coordination of onboarding activities with all internal departments including Finance, Production / Operations, IT, Branding, Product Management, Merchant Partners, Legal and Client Services.

Program Management

Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues / concerns; coordinating with appropriate internal departments to provide response and / or solutions. Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with InteliSpend products and services.

Retention and Penetration

Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration. Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis

Inventory Management

Management of custom client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members. This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory / cost.

Compliance

Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed. For CDD, this includes the collection of client or Authorized Reseller information, interacting with Risk on the data collection process and procedures as well as communicating the requirements to clients and Authorized Resellers. For PCI, managing the compliance of PCI standards by adhering to all corporate policies and communicating PCI guidelines to our clients as it relates to card account information.

Subject Matter Expertise / Special Projects

Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.

All other duties as assigned

Qualifications :

Bachelors degree required or equivalent combination of experience and training

2 yrs Client Services / customer service / sales environment.

2 years experience leading cross-functional account teams for high profile, high volume, complex accounts

Solid business writing skills, experienced with proposals, presentations, project plans and business correspondence

Proven experience in diverse internal systems and system processing and problem resolution

Excellent verbal, written and presentation skills

Excellent interpersonal skills to lead project / account teams and to manage client relationships

Self directed with strong analytical, project management and leadership skills

Strong technical and organizational skills

Proficient in MS Office suite of products

Experience with Microsoft Project a plus

Some travel required

Benefits :

Salary Range : $65,000-$70,000.

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement :

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to

Salary : $65,000 - $70,000

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Account Manager II (Hybrid - Coppell, TX)

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