What are the responsibilities and job description for the Product Manager (Technology) position at Blackhawk Network?
About Blackhawk Network
Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview
Blackhawk Network is looking for an experienced, enthusiastic Product Manager with outstanding communication skills to join our highly skilled global product development team. We’re looking for someone who has a passion for Product Management that will work cross-functionally to drive our Hawk Redeem product development roadmap and become a subject matter expert in all things Incentives!
You will be responsible for overseeing the development and management of complex technical products. This role involves working closely with cross-functional teams, including engineers, designers, marketers, and business leaders, to drive product development from ideation to launch. The ideal candidate will have a strong technical background and a deep understanding of customer needs and market trends.
Responsibilities
- Leverage understanding of the product market, industry best practices, and how our customers use B2B/Incentive Solutions to help define our product offering
- Work with stakeholders to define product requirements aligning with the global product roadmap and vision
- Drive translation of high-level requirements into detailed product designs through user stories, process flows and change impact analysis
- Review product features and capabilities with current and prospective clients in support of onboarding, application support and sales engineering teams
- Work with development teams as a product owner, participating in and leading agile ceremonies to execute product feature development
- Contribute to testing phases and use problem-solving skills to help quickly identify issues
- Collaborate with our product solutioning and professional services teams to help drive great solutions for our clients
- Ensure new products and product features are integrated with reporting and analytics tools
- Work directly with product leadership to communicate trends upwards and influence the global strategy and roadmap
Qualifications
- 5 years product management experience
- Demonstrated success defining and launching excellent products
- Strong sense of design and usability issues.
- Excellent grasp of technology issues related to software development.
- Proven strong written and verbal skills communicating across cross-functional teams
- Track record of problem solving and creativity.
- Experience with fast-paced agile processes preferred.
- Knowledge and experience of Agile Scrum Methodology including how to write great user stories
- Familiarity with the Incentives/prepaid/financial services industries is a plus.
Benefits
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
EEO Statement
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.
