Senior Manager, Site Reliability Engineering (FedRamp)

Get to Know Us :

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Make Your Mark :

We are seeking an experienced Senior Manager, Site Reliability Engineering to lead the team overseeing the FedRamp operation, performance and reliability of the Multi-Tenant BlackLine Accounts Receivable SAAS products. These are hosted in Microsoft Azure using serverless technologies for PAAS, IAAS, and SAAS components.

This position plays a key role in ensuring that Blackline's Accounts Receivable products, services, infrastructure and public cloud are carefully planned and deployed in a time, place, and configuration which is ideal for serving BL's users. Your role encompasses aspects of capacity planning, technical project execution, performance monitoring, site reliability, security and software engineering. You must be equally at home explaining analyses and project recommendations to senior management as you are discussing the technical findings to engineers or building tools to automate and scale their impact.

You will manage a team of 24 / 7 SRE staff managing day to day operations & monitoring, incident engagement, and disaster recovery activities. The candidate must possess solid critical thinking skills and have experience supporting 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with public cloud hosting.

You'll Get To :

• Improves the BlackLine SaaS service experience by discovering and highlighting optimization opportunities with existing code or architectural design to address application availability, performance, observability, efficiency, and security challenges.
• Develops tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests.
• Manages Incident Response and delivers Root Cause analyses
• Manages Production Operations, including day-to-day administration of running processes, security and vulnerability management, 24x7 initial response to system alerts and requests from the Customer team
• Adhere to the change management and other established processes and procedures.
• Support our continued certification to ISO 27001, ISO 9001 and SOC2 standards
• Advocates for change across the organization. Ensures the implementation of change with appropriate communications, goals, resources, metrics, and reviews.
• Partners with internal organizations and vendors to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols.
• Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPI's are being met.
• Leads cross-functionally with other teams to surface common pain points, architect solutions, establish conventions, and evangelize application development and operations best practices.
• Maintains and evolves the BlackLine trust site to include real time availability and performance information.
• Monitor and plan for capacity and growth.
• Maintain documentation and operational knowledge base.

What You'll Bring :

Thrive at BlackLine Because You Are Joining :

Salary Range :

USD $186,000.00 - USD $248,000.00

Pay Transparency Statement :

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

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Salary : $186,000 - $248,000