What are the responsibilities and job description for the Director of Quality Management position at Blackstone Talent Group?
Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Director of Quality Management to join our Client's team.
We are seeking a highly skilled and experienced Director of Quality Management to lead all aspects of both internal quality for the Rolling Stock business segment and supplier quality. Quality is a core value of our organization, and this role will serve as a full member of the management team, ensuring that quality management remains integral to every aspect of our operations. The successful candidate will be responsible for implementing quality management systems, controls, and tools for extremely sophisticated products and processes from project tender to project completion. This includes quality systems, methods, and tools in project management, design / development, supply chain, and operations. This role is critical to maintaining the integrity of our rolling stock business segment, manufacturing processes, and delivering high-quality products to our customers.
What your day-to-day will look like :
- Oversee all quality aspects of the customer journey, from proposals and project preparation to implementation and delivery, applying feedback tools like NPS (Net Promoter Score).
- Communicate quality-related updates effectively to customers and authorities.
- Analyze customer requirements and satisfaction metrics to exceed expectations.
- Foster a quality-driven attitude across teams by sharing best practices and acting as a role model.
- Monitor quality performance data to identify trends and drive improvements.
- Lead digital transformation initiatives to enhance process efficiency and effectiveness.
- Collaborate with HR to lead training and development for quality-related skills.
- Conduct audits to ensure compliance with standards and regulations.
- Develop and implement quality assurance policies for vendor-supplied materials.
- Manage quality budgets and allocate resources effectively.
- Leading and handling quality improvement functions within the organization.
- Driving process excellence throughout the organization, focusing on Quality, Safety, Lean, Six Sigma, ISO, and general operations.
To thrive in this role, you have :
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities / Females / Veterans / Disabilities
