What are the responsibilities and job description for the Systems Support Engineer position at Blackstone Talent Group?
Blackstone Talent Group, an award-winning technology consulting agency, seeks a S ystems Support Engineer to join our team responsible for supporting a mission critical program within an intelligence customer.
The ideal candidate will be responsible for :
- Troubleshoot and resolve system / operational incidents
- Perform root cause analysis for operational incidents
- Analyze system performance and take corrective actions as needed
- Assist Tier 2 with resolving complex system and end-user problems
- Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
- Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
- Work closely with the Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
- Work with deployment and ISP teams to support baseline deployments to operations
- Willingness to support off-hour calls to assist in troubleshooting when high-priority operational incidents occur
Requirements / Qualifications :
Preferred :
Security Clearance Required : Top Secret
Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities / Females / Veterans / Disabilities
Salary : $175,000 - $200,000
