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Applications Engineer

BlackTree Technical Group, Inc.
Burlington, MA Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/15/2025

Job Description

Job Description

Application Engineer who will be responsible for pre-sale technical consultation and post-sale project management. He / she will interact with our customers, sales representatives, engineers and operations teams. The Application Engineer will also support our Customer Service Associates providing second level support on technical issues; efficiently diagnosing and troubleshooting equipment problems. Successful candidates will have excellent intern-personal and communications skills while also having strong technical problem-solving abilities and excellent project management skills

Key Responsibilities :

  • Field sales technical and application support :

Provide sales representatives and customers technical support during pre-sale activities to assist in the proper selection, configuration and application of products and services.

  • Review all incoming Sales Orders for accuracy, completeness of information and feasibility of construction; correct and modify Sales Orders as needed.
  • Provide primary technical & application support to inside and outside sales reps, as well as customers, throughout all stages of the sales cycle. Create facility layouts, equipment cutsheets, and CAD blocks as need to support customers.
  • Project management :

    • Track orders from receipt of PO to the start of production to ensure that orders are processed in a timely fashion and meet all customer and requirements.

  • Manage projects with sales staff, engineering, manufacturing and service to insure a smooth process and successful outcome.
  • Customer Service technical support

    • Serve as an additional point of contact for field service technicians and end-users during periods of very heavy volume and when the customer support associate is out of the office.

  • Deliver direct technical support to customers via multiple channels, including phone, email, and chat
  • Collaborate with R&D department to resolve issues and questions as needed.
  • Support R&D and manufacturing teams in identifying product improvements.
  • On rare occasions, travel to customer locations to support end-user and Service technicians to resolve equipment issues.

    • Company Description

    BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

    Company Description

    BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

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