What are the responsibilities and job description for the Lead Lobby Attendant position at Blackwell Professional Support Services Inc?
Shift Days: Monday- Friday
Shift Hours: 7:00AM-3:00PM
As a Lead Lobby Attendant with Blackwell Professional Support Services, Inc., you will work in collaboration with our Operations Department and the Property Manager to supervise a team of Lobby Attendants and oversee a physical property, assist with the needs of residents, tenants, and visitors with high-touch customer service, collaborate with third party vendors, and meet the demands of the property. This position reports directly to the District Manager.
Role and Responsibilities
- Welcome clients, residents and visitors in a friendly and professional manner
- Serve as the initial point of contact and assist in resolution of employee questions, concerns, and scheduling needs. These duties may extend outside of your regularly scheduled hours
- Review and approve weekly timesheets for team members
- Create and administer weekly work schedules for team
- Assist with training new employees with hands-on tutorials and job shadowing
- Assist with creation and implementation of new training materials
- Inform team members of updated policies/procedures
- Inspect and coach team members regularly
- Provide excellent customer service to clients, vendors, and visitors
- Work with supporting departments to address issues promptly
- Ensure entrance into the community is only by authorized individuals
- Maintain excellent communication and reporting
- Maintain knowledge of local businesses to best assist residents and visitors
- Ensure privacy and confidentiality of residents in accordance to policy
- Provide oversight and access for all deliveries to the property
- Maintain a detailed written lobby attendant report (LAR) throughout the duration of you shift
- Check company announcements and to do list daily
- Address any client, resident, or vendor requests and concerns when necessary
- Maintain a clean and orderly work area
- Additional property specific duties may be required
Benefits
- Leading industry compensation
- Medical, Dental, and Vision benefits
- Paid Time Off (PTO)
- Employee referral program
- Major holidays paid at 1.5x hourly rate
- Available overtime and special detail opportunities
- Continuing education, development, and cross-training
- Performance raises
