What are the responsibilities and job description for the Temporary Part-time Enrollment Services Associate position at Blackwood Campus?
POSITION GOALS
To provide comprehensive customer service, including registration and payment processing for the College’s high school student dual enrollment programs. Demonstrate and promote a culture of diversity, equity and inclusion.
ESSENTIAL FUNCTIONS
1. Provide coverage for the Enrollment Services Counter, working independently, and using professional judgement to respond to a variety of customer service requests in a friendly and courteous manner.
To provide comprehensive customer service, including registration and payment processing for the College’s high school student dual enrollment programs. Demonstrate and promote a culture of diversity, equity and inclusion.
ESSENTIAL FUNCTIONS
1. Provide coverage for the Enrollment Services Counter, working independently, and using professional judgement to respond to a variety of customer service requests in a friendly and courteous manner.
2. Develop and maintain knowledge about the College’s high school dual enrollment programs
3. Provide admissions, registration, and payment processing support for high school student dual enrollment programs, as well as perform other related enrollment, registration, and payment functions in Colleague.
4. Assist with registration and enrollment for RETC, Fire Academy, Police Academy, Corrections, Continuing Education, and other special cohorts.
5. Coordinate with the Director of Program Outreach on key dates and enrollment efforts related to high school dual enrollment programs.
6. Manage multiple tasks simultaneously and work in a busy and collaborative team environment.
7. Convey college policy clearly and effectively.
8. Scan and index documents.
9. Manage multiple tasks simultaneously and work in a busy and collaborative team environment.
10. Ability to work directly with people from diverse racial, ethnic and socio economic backgrounds.
Minimum Qualifications
10. Ability to work directly with people from diverse racial, ethnic and socio economic backgrounds.
1. Associate’s degree or equivalent credits required.
2. Three years of customer service experience required.
3. Experience with data entry or equivalent experience.
4. Able to quickly and accurately type and enter data; knowledge of touch typing preferred.
5. Superior interpersonal and judgment skills.
6. Good oral and written communication skills.
7. Demonstrated ability to work effectively and accurately in a time-sensitive environment.
8. Solid computer skills, including aptitude to master basic functions in Colleague, the College’s student information system; and experience using Microsoft Office Suite.
Benefits Special Instructions for Applicants Published Salary Range $20 per hour Job Open Date 01/29/2025 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - ApplicantSalary : $20
