Medical Director of Patient Support Services - No Clinic, No Call, No In-Person Nights or Weekends!

Job Description: Medical Director of Patient Support Services - No Clinic, No Call, No In-Person Nights or Weekends!

Position Overview:

Bladder & Bowel Institute (BBI) is the world’s leading provider of advanced therapies for bladder and bowel control problems and is seeking an experienced, licensed physician to serve as the Medical Director of Patient Support Services. This dual clinical/administrative leadership role is responsible for overseeing our Patient Support Staff, managing on-site and remote team members across multiple facilities, and directly contributing to the success of our patients' journeys. As a "player-coach," the Medical Director of Patient Support Services will lead by example, providing guidance to staff and stepping into patient-facing roles when needed.

This position is 90% remote, requiring onsite presence at our Dallas-Fort Worth (DFW) and Arkansas facilities a few days per month. There is no clinic or call, making it ideal for a physician seeking a leadership role focused on care coordination and management. This position reports directly to the Market Medical Director and CEO.

Key Responsibilities:

• Leadership and Team Management:
• Lead and manage Patient Engagement Specialists, Therapy Support Specialists, Patient Success Specialists, and APNs.
• Ensure seamless navigation of patients from initial contact to post-implant follow-ups.
• Supervise team members working remotely and onsite at multiple facilities across the country.
• Operational Oversight:
• Develop and implement workflows that optimize patient support services.
• Collaborate with administrative leaders to ensure consistent care standards.
• Conduct regular reviews and training sessions for staff to maintain high performance.
• Clinical Responsibilities:
• Oversee the telemedicine program, ensuring compliance with clinical standards and regulations specific to Arkansas, Texas, and other states of operation.
• Develop and implement telemedicine protocols and best practices for the treatment of bladder and bowel control problems.
• Utilize telehealth technologies to enhance patient engagement and accessibility.
• Mentor and train staff on telemedicine practices and treatment protocols
• Provide telemedicine consultations as needed, particularly during staffing shortages.
• Oversee peer-to-peer insurance requests to facilitate timely care.
• Step into patient support staff roles as necessary to support patient care during transitions or emergencies.
• Strategic Initiatives:
• Assist with the development of strategic plans to enhance the patient journey.
• Contribute to initiatives aimed at improving patient satisfaction and outcomes.
• Serve as a liaison between clinical and administrative teams to align goals.
• Regulatory and Licensing:
• Ensure compliance with all medical and legal regulations.
• Maintain active medical licensure in Arkansas, Texas, and additional surrounding states preferred.

Qualifications:

• Required:

o Minimum of three years clinical experience

o Medical degree and residency from an accredited school of medicine or osteopathy program

• Current unrestricted license from the Medical Board to practice as a physician in the State of Arkansas, Texas, and preferred surrounding areas.
• Must be registered and have current DEA and other such certificates to legally operate a practitioner in the State of Arkansas, Texas, and surrounding states.
• Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification.
• Proven experience in leadership or management within a healthcare setting.
• Strong interpersonal and communication skills.
• Preferred:
• Licensure in other states (especially those surrounding Arkansas and Texas).
• Advanced degree in business or healthcare administration (MBA, MPH, or equivalent).
• Experience in telemedicine or remote care delivery.

o Bilingual (English/Spanish) fluency a plus

Key Attributes:

• Exceptional leadership and mentoring capabilities.
• Strong organizational and multitasking skills.
• Collaborative mindset with the ability to work with diverse teams.
• Dedication to patient satisfaction and team development.

Compensation and Benefits:

· Excellent compensation

· Consistent work schedule; great work life balance

· Comprehensive benefits package including 401k

· PTO including paid time off for CME

· Paid medical malpractice

This role represents a unique opportunity to lead a team dedicated to exceptional patient care and support. If you are passionate about making a difference in patients' lives while managing a forward-thinking team, we encourage you to apply.

Job Type: Full-time

Pay: $275,000.00 - $325,000.00 per year

Schedule:

• Day shift

License/Certification:

• Medical License (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Harrison, AR 72601

Salary : $275,000 - $325,000