INCOME MAINTENANCE CASEWORKER II DSS WORK FIRST

Salary : $39,799.50 - $43,368.00 Annually

Location : Elizabethtown, NC

Job Type : Full-Time

Job Number : 25-00209

Department : Social Services

Opening Date : 01 / 08 / 2025

DESCRIPTION

To perform paraprofessional work involving determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter assistance.

An employee in this classification performs routine to moderately complex case management services involved in determining client eligibility for Department of Social Services programs and services and processing client intake and re-enrollment. Work is performed under general supervision and is evaluated on the basis of knowledge and demonstrated proficiencies, compliance with legal requirements and standards, and other performance criteria.

DUTIES

• Performs specialized case management services in support of Department of Social Services operations.
• Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; assists in providing policy training for department staff as necessary.
• Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes.
• Schedules appointments with, interviews and determines the eligibility of program applicants based on employment / income information obtained as it applies to government program policies and requirements; verifies information received through various sources; determines and verifies Medicaid eligibility.
• Processes referrals, applications, changes and reviews in a timely manner.
• Assists outside agencies with client eligibility determination as requested.
• Screens clients for substance abuse, emotional health issues, family and domestic violence; provides information and appropriate referrals to clients for various health and social services.
• Completes front-end investigations of child support cases; completes necessary legal documents; researches prior court orders, payments made and absent parent information; determines level of child support cooperation; calculates past paid public assistance.
• Evaluates individuals no longer receiving WorkFirst in all Medicaid programs; refers individuals to adult Medicaid programs and completes necessary paperwork.
• Maintains accurate and complete client / program records; enters and verifies data entries for accuracy and completeness.
• Develops mutual responsibility agreement plans for clients; monitors client compliance, including school attendance and completion of assigned hours of work and activities.
• Evaluates client requests for hardship exemptions and extensions; sets hearing dates and documents hearing results; completes case as determined by hearing officer.
• Gathers information for and prepares a variety of records and reports required by the County and / or other agencies.
• Answers the telephone; provides information and assistance to callers and / or routes calls to appropriate personnel; takes messages as necessary.
• Greets and assists office visitors.
• Performs a variety of other clerical duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, etc.
• Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.
• Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public.
• Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.
• May assist with special projects or programs as assigned, which may include but is not limited to securing food resources for families in need, training food stamp recipients in using electronic cards, delivering commodities to various County sites, staffing emergency shelters, etc.
• Performs case management duties of co-workers as needed.
• Performs related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE REQUIREMENTS

Associate's Degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or related area and one years' experience as an Income Maintenance Caseworker; or an equivalent combination of education and experience.

Special Requirements

Valid North Carolina Driver's License

This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.

In compliance with the Immigration Reform and Control Act of 1986, Bladen County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

BLADEN COUNTY IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER

Bladen County prides itself on having a competitive, productive workforce. For our full time employees Bladen County offers a wide range of benefits, including healthcare, supplemental plans and retirement programs and (12) twelve paid holidays.

Health

We offer the NC State Health Plan Blue Cross and Blue Shield Medical Insurance. Employee has the option to elect to purchase 80 / 20 or 70 / 30 plan.

Voluntary Plans

Employees may choose from a variety of plans arranged through Sun Life. These include Critical Illness and Hospital Indemnity plans, Dental, and Vision plans. In addition we offer Short-term disability and Probenefits FSA (Flex Spending Account).

Life Insurance

The County provides $10,000 Basic Life insurance for employees. An employee may choose to purchase additional voluntary term life insurance.

Retirement

We participate on the N.C. Local Government Employees' Retirement System. Employees are required to contribute 6% of gross wages toward their account.

401(k) and 457 are supplemental retirement plans administered by Prudential.

Vacation Leave

Employees accrue annual leave monthly and may use accrued leave upon approval after the probationary period is completed. Years of service transferred from eligible NC Governmental Agencies (written documentation required) and the employee's work schedule are used to determine the rate of earning.

Petty Leave

Employees earn fourteen (14) hours per calendar year. May use in increments of 15 minutes. Leave is pro-rated based as of date of hire in the first calendar year of employment. Petty leave must be used within the calendar year.

Longevity Pay

The County offers longevity pay to employees with 5 years of continuous service.

This position requires the ability to work during natural disaster events like hurricanes or snow storms? Are you willing to accept these working conditions?

Do you have a Valid North Carolina Driver's License?

Required Question

Salary : $39,800 - $43,368