What are the responsibilities and job description for the Bilingual Receptionist position at Blair Family Medicine, P.A.?
Our office is seeking a full-time, bilingual, front office receptionist to join our Family Medicine clinic. This position requires face to face, over the phone, and virtual interaction with patients so solid communication skills are a must. Successful candidates should be able to multi-task and problem-solve consistently and follow national HIPAA laws.
Please review the below thoroughly.
Job Duties include, but not limited to the following:
- Utilize EHR system to schedule appointments, and document patient interactions with a high level of efficiency and accuracy.
- Verify patient health insurance benefit and eligibility information via Payor Websites, or via Payor telephone call.
- Collect patient payments including cash and credit at time of service with 100% consistency.
- Receive inbound and make outbound calls to patients, other providers/facilities/pharmacies throughout workday.
- Use common medical office technology with a high level of proficiency. This includes, sending and receiving faxes, Use of Microsoft office (Word, Excel, etc.), Email, Printing, Document sorting and management.
- Check-in and greet patients in a personable, and professional manner.
- Maintain communication with clinical staff.
- Light cleaning of work area.
- Meet quality standards of care.
Skills required but not limited to the following:
- Reliability to complete a full working shift Monday through Friday.
- Proficient with common clinical and prescription terminology.
- Strong grammar and note taking skills.
- Strong phone etiquette
- Able to consistently maintain a professional, and team-oriented attitude.
- Pay attention to detail.
- Fluent and bilingual in Spanish.
- High level of organizational skills
- Comfortable with multi-tasking
- Maintain a clean working environment.
- Able to diminish negative patient interactions via active listening, and questioning skills.
- Willingness to maintain a high level of performance via feedback/coaching sessions with office leadership.
Job Type: Full-time
Expected hours: 40 – 50 per week
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 4 years (Required)
Work Location: In person