What are the responsibilities and job description for the Service Advisor position at BLAISE ALEXANDER MANSFIELD III INC?
Blaise Alexander Family Dealerships is the premier auto dealership with 40 years of success in Pennsylvania. We currently employ 1,200 professional individuals across 20 dealerships and offer opportunities for career growth. Open the car door to your future with Blaise Alexander Family Dealerships. COME WORK FOR THE GREATEST DEALERSHIP FAMILY IN PENNSYLVANIA!!
Blaise Alexander Family Dealerships are looking for an Automotive Service Advisor to join our growing team!
A Day in the Life of an Automotive Service Advisor (but not limited to):
Greet customers and assist them with their service needs and questions
Obtain and update necessary vehicle and customer data
Perform vehicle walk-around and documentation of customer concerns to set up the technician to properly diagnose the vehicle and repairs
Establish a timeline of repair and keep the customer up to date on progress. Communicate with the customer via telephone, email, and/or text message.
Disclose additional work needed or recommended services and obtain customer signature for those repairs
Advise customer about the value of car maintenance and review future recommended services
Build relationship and rapport with the customer to maintain CSI rating
Schedule future maintenance appointments
Qualifications include but are not limited to:
10 Years experience as a service advisor, dealership experience preferred
Ability to communicate with customers and manage other tasks independently
Personable and friendly personality
HS Diploma or Equivalent
Valid Drivers License
General knowledge of mechanical and service operations preferred
Reynolds and Reynolds or xTime experience is a plus
Blaise Alexander offers its full-time employees and their family benefits packages and all the tools you will need to be successful. Some of the benefits include:
Free Health Insurance Opportunities for Employees
Dental and Vision Insurance Plans
Paid Company Life and Short-Term Disability Insurance
401(k) Retirement Plan (with employer match)
Wellness Program
Blaise Alexander Family Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background and driver check (if applicable).