What are the responsibilities and job description for the Service Clerk/Writer Job at Blanchard Equipment Co in Augusta position at Blanchard Equipment Co?
Service Clerk / Writer
Position Specifics : Department : Service
Reports to : Service Manager or Service Location Manager
Supervises : None
Purpose :
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities :
- Fields internal and external customer inquiries to the Service Department.
- Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced.
- Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains accessories and supplies and prepares replacement orders.
- May prepare Service Technician efficiency reports.
- May process warranty and / or product improvement claims including the computation of charges, submission, and follow-up.
Experience, Education, Skills and Knowledge :
J-18808-Ljbffr
