System Analyst III

PURPOSE OF THIS POSITION

The experienced System Analyst III is responsible for reviewing, analyzing, and evaluating business system/data and user needs. Provide applications support, implementation, testing, reporting and troubleshooting.

JOB DUTIES/RESPONSIBILITIES

• Duty 1:  Maintains and updates documentation and knowledge base articles for job duties and responsibilities
• Duty 2: Interfaces with end users to resolve problems, determines best methods of solving issues, troubleshooting problems, etc.
• Duty 3: Prepares for and participates in meetings with supervisors and others to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc.
• Duty 4: Maintains current technical knowledge to support rapidly changing technology, always on the look out for new technologies and works with management and development team in bringing new technologies to the organization including, but not limited to participating in technology forums and industry user-groups
• Duty 5: Utilizes change management process for all system changes
• Duty 6: Works with vendors on resolving issues and determining functionality requirements
• Duty 7: Monitors application roadmaps for updates and patching
• Duty 8: Resource for projects and tasks as assigned
• Duty 9: Project Management for large projects, including creating project documentation, managing resources and deadlines and overcoming barriers for projects.
• Duty 10: Liaison between Business Owner and Technical project team to ensure requirements, specifications and timelines are understood and accomplished
• Duty 11: Participates in the technical testing and training for new or changing applications
• Duty 12: Dedicated resource for Application and workflow optimization
• Duty 13: Responsible for application upgrade schedules and application list for team
• Duty 14: Responsible for application information and monitor all technology for owned applications
• Duty 15: Responsible for monitoring problem ticket and service request turnaround time while meeting department dashboard metrics
• Duty 16: Exhibits high performance during upgrades, projects and application support

REQUIRED QUALIFICATIONS

• 3 to 7 years’ experience in the field or a related area 
• 2 years hands on report writing or programming experience
• Associates Degree or Equivalent, relevant work experience
• Familiar with report writing or programming
• Must be familiar with relational database concepts, and client-server concepts
• Strong analytical, problem solving, and multitasking skills
• Proven work ethic, team and customer service orientation
• Dependable and prompt
• The ability to be on call
• Knowledge of financial and/or administrative applications and/or clinical applications
• Strong computer skills utilizing MS Office
• Working knowledge of financial and/or administrative documentation and workflow
• Ability to coordinate and manage effective meetings with agendas and minutes
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).  You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.           

PREFERRED QUALIFICATIONS

• Experience in a healthcare setting

PHYSICAL DEMANDS

Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.