Manager- OB/GYN- Blanchard Valley Medical Practices

PURPOSE OF THIS POSITION

The Manager of the facilities is responsible for managing daily operations at assigned facilities through on –site management. The focus of this role is to provide an excellent health care experience to the patients by providing support and daily direction to the staff, meeting the needs of the providers, continually monitoring the patient flow process and assuring the quality of the physical plan. Position reports to the Director to the assigned facilities.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Responsible for maintaining daily operations in assigned department(s) through on-site management and participation, managing daily assignments of the staff and assuring that patient and provider needs are met.
• Duty 2: Management of the integrity of the patient registration process; assures that accurate information is collected and appropriate forms are completed.
• Duty 3: Is proficient in the use of computers, software and phone systems and assures that all the staff members are proficient.
• Duty 4: Oversees the maintenance of patient records, assures that records are prepared for each office visit, appropriate labs, radiology reports and all other appropriate information is integrated into the chart in an efficient and timely manner.
• Duty 5: Oversees the physical plan and all supplies are available to provide excellent patient care.
• Duty 6: Promotes service-oriented philosophy in all interactions with the patients, families, associates/staff, medical professionals, visitors and general public.
• Duty 7: Encourages communication and professional service to all customers, responds to associate problems, complaints, and suggestions in a responsive and professional manner. Reports all incidents to department director.
• Duty 8: Checks with Department Director before implementation of new practices or significant modifications of current work practices. Assists in seeking associate input on changes that affects any associates work assignment.
• Duty 9: Manages the recruitment, selection and training of competent department associates in collaboration with Human Resources. Establishes and evaluates ongoing department competency requirements for staff. Manages associate performance through reward and recognition, timely performance reviews, coaching, and counseling.
• Duty 10: Review and analyze department indicators and use industry standards to enhance service levels, costs, and continual improvements. Presents service excellence indicators and assists with the education of service oriented practices to help reach the hospitals goals.
• Duty 11: Adheres to policies, procedures, rules, and regulations as they pertain to department and/or regulatory agencies. Develops, oversee, and reviews registration policies and procedures to ensure compliance with all applicable regulatory agencies. Manages the EHR process.
• Duty 12: Develops, monitors and maintains provider schedules to maximize appropriate volume acuity mix. Approves and tracks provider days off and staff practices accordingly. Tracks and manages provider on call schedules. Assures appropriate departments are informed of coverage.
• Duty 13: Is responsible for assisting in the development of the annual budgets and operating boundaries. Develops and implements plans to meet performance goals.
• Duty 14: Continually evaluates the need and appropriateness of the addition of new service lines. Responsible for maintaining the growth and strategic development of service lines, practice sites and the development of staff.
• Duty 15: Takes an active role in the retention of providers and in the development of the strategy of re-negotiation of provider contracts.
• Duty 16: Performs related duties in assisting others as needed with assignments as necessary for the smooth operations of the assigned department(s).

REQUIRED QUALIFICATIONS

• Associates or Bachelor’s degree in Business Administration or a related field, or 3-5 years of direct practice management required.
• Excellent interpersonal communication skills and organizational skills required.
• Professional telephone, organizational and people skills required
• Proven supervisory skills required
• This position may not be inclusive to the BVMP Practice that you are assigned at the time of hire, which may require you to work at another BVMP Practice, as needed.
• A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide the care needed as described in the area’s policies and procedures

PREFERENCED QUALIFICATIONS

• EMR experience
• Certified Medical Manager or Certified Executive Practice Manager
• Familiarity with medical office practice

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing. The associate will be required to walk for up to one hour a day, stand for five hours a day and sit for two hours. The individual must be able to lift fifty pounds and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, physicians, and co-workers. The associate must have vision corrected and hearing in the normal range.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.)