What are the responsibilities and job description for the Voice Services Director position at BLaST Intermediate Unit 17?
Job Summary:
The Voice Services Team Lead is a pivotal role within BLaST Intermediate Unit 17, overseeing the development, implementation, and sales of new voice technologies. This position requires advanced expertise in voice systems architecture and design, as well as exceptional customer service skills.
Key Responsibilities:
- Lead a team in providing expert-level support and maintenance for voice communication systems in K-12 school environments.
- Promptly and effectively address and resolve technical issues related to voice services.
- Oversee the coordination with vendors, service providers, and internal teams to ensure effective management and implementation of voice-related projects.
- Represent BLaST IU17's voice service offerings at conferences and participate in marketing activities.
Requirements:
- Expert-level knowledge of voice communication systems, including VoIP, SBC / PBX, call routing, and telephony protocols.
- Demonstrate mastery in diagnosing and resolving complex technical issues related to voice services.
- Exceptional customer service skills with the ability to distill complex technical concepts to non-technical end-users.
