Controls Service Technician

The Controls Service Technician is dedicated to providing comprehensive HVAC service and repair to industrial and commercial customers in west central Virginia. Delivering exceptional quality service and repair, the Controls Service Technician also acts as a crucial link between the customer and our Company, identifying potential opportunities. Our technicians possess a diverse skill set, enabling them to install and service various commercial systems such as chillers, boilers, and VRF units. They handle both simple and complex installations and repairs. Additionally, our technicians prioritize building trust with customers by effectively communicating technical knowledge, offering decisive solutions, showing empathy and concern, and providing regular updates on job progress and timelines. As part of their responsibilities, Controls Service Technicians also assist as required with other assigned tasks from their supervisor.

This is a safety sensitive position

Work Schedule:

Typical workdays and hours are Monday through Friday working 7:00AM – 4:00PM with a one hour lunch break, 40 hours weekly. However, hours may be modified (increased or decreased) by Blauch Brother’s Inc. management based on work demand. Limited overtime opportunities may be available, but only when preapproved by management.

Responsibilities:

• Diagnose and repair control systems malfunctions with knowledge of a variety of electronic or digital controls systems.
• Maintain a positive representation of Blauch Brothers, Inc. through professional appearance, behavior, and technical expertise.
• Complete timesheets and service tickets promptly after each service call and at the end of the workday, including obtaining customers' signatures.
• Organize and prioritize work sites to meet goals and allocate work hours effectively.
• Ensure all work is performed accurately and in accordance with Company standards.
• Adhere to safety standards outlined by OSHA and Company policies.
• Provide necessary quotes to customers as required.
• Communicate effectively with customers, including owners, property managers, and maintenance managers.
• Care and Maintenance of Company Property.
• Ensure proper care and maintenance of Company-owned property, including vehicles, tools, equipment, and materials.
• Follow maintenance guidelines for Company vehicles and keep them in the requested condition.
• Secure and lock tools, equipment, and materials in the truck or on the job site at the end of each day to maintain their safety and integrity
• Engage in training opportunities, both formal and informal, to enhance skills and knowledge.
• Ensure proper execution of assigned monthly preventive maintenance tasks.
• Actively participate in departmental safety meetings to promote a safe work environment
• Participate in the annual review process.
• Work towards obtaining professional licenses or certifications.
• Assist in training other technicians.
• Provide clear instructions to apprentices and ensure their work is done accurately.
• Successfully troubleshoot service calls and seek assistance from other team members as needed.
• Communicate effectively with supervisors and dispatch regarding job issues, time-off requests, or other work-related matters.
• Maintain effective communication with internal team members, including the Service HVAC Supervisor, dispatch, Service General Manager, Project Managers, Engineer, etc.
• Attend and actively participate in required meetings.
• Perform work in compliance with current codes, industry best practices, and job specifications.
• Support and engage with professional collaboration organizations, trade groups, and participate in training events and communication via email.
• Other duties related to the installing, commissioning and servicing of building controls facilities management systems and energy management systems, as assigned.

Organizational Relationship:

• The Controls Service Technician reports to Blauch Brothers, Inc., Service HVAC Supervisor
• The Controls Service Technician may supervise apprentices when assigned

Salary:

• Hourly, NON-EXEMPT position
• Eligible for overtime pay when exceeding 40 hours in a work week
• Range $20 - $35 hourly based on qualifications and previous work performance
• Blauch Brothers pays on a weekly basis each Thursday

Job Competencies:

Managerial

• Ability to effectively manage time, materials, logistics, resources, and myriad variables in an office and warehouse environment
• Must be meticulous and detail oriented to ensure good housekeeping and safety standards for both office and warehouse organization and supply inventories
• Strive to engage in every activity in such as way that aligns with Blauch Brothers mission to "Enrich Lives"

Operational

• Ability to meet deadlines in a fast-paced work environment
• Ability to multitask and be highly organized
• Ability to execute decisions
• Ability to maintain consistency across multiple supervisors
• Ability to professionally respond and comprehend emergencies
• Highly adaptive and flexible, respond in stride to unplanned schedule changes

Personnel

• Ability to timely and accurately communicate across teams, with customers, and outside entities, with Blauch Brothers standards for professionalism and courtesy
• Willingness to push back, holds people accountable in a professional, tactful way
• Positive relationship management
• Patience in dealing with adversity and difference of opinions/viewpoints
• Skilled listener and adept communicator (both written & oral)
• Effectively deals with stressful situations free of emotion or personal bias

Financial

• Ability to use credit card payment software to accurately take payments

Technical

• Ability to fluently use Microsoft Office, Sage SSO, BuildOps, GPS Verizon Network
• Must have high attention to detail
• Must possess or have ability to earn certification as Forklift Operator