What are the responsibilities and job description for the Blaze Credit Union is hiring: Technical Writer & Trainer in St Paul position at Blaze Credit Union?
This position develops designs, coordinates, and delivers procedures and training for new and existing technical applications across the organization.
Major Duties and Responsibilities
- Works across the organization to research, outline write, and edit content to understand project requirements
- Gather information from subject-matter experts and develop, organize, and write procedures, technical specifications, and process documentation
- Determine technical training and procedural needs on current and future projects
- Attends Operations, IT Department and Learning and Development Department meetings to stay informed of technical changes and enhancements as needed
- Develops and delivers procedures and training for current and future systems as appropriate, or delegates delivery to the ideal candidate depending on subject matter, timeline, etc.
- Develops and follows universal design and structure standards for procedure and training materials (user guides, procedures, handouts, etc.) to ensure a consistent aesthetic
- Serves as a resource for managers and associates regarding questions, concerns, and enhancements to technical systems
- Serves as a resource for managers and associates regarding development of learning materials such as procedures, guides, activities, etc. to aid in associate development - within a project or in day-to-day business processes
- Helps ensure consistency of best practices regarding usage of all technical systems
- Assists in maintaining training databases and systems, including Learning & Development database and online learning applications
- Recommends changes to enhance training curriculum and varies instructional methods to improve effectiveness of programs
Other Duties
Requirements
Experience / Education / Certifications / Licenses
Demonstrated Knowledge
Communication Skills
Ability to develop and implement responses to members / staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager. Excellent written and verbal communication skills with a keen eye for detail.
Physical Requirements
Ability to sit and stand; answer calls; operate computer; interact with internal staff and the public on the phone; travel to designated offices; lift up to 20 lbs.
At Blaze we are committed to providing our associates with the resources and support they need to thrive both professionally and personally. We are proud to offer extensive benefits such as low-cost medical (as low as $20 a paycheck), dental, and vision insurance. This also includes competitive salary and quarterly bonuses. Blaze also offers generous vacation and sick time hours, as well as paid leave options, up to 6% 401k contribution, and tuition reimbursement.
Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary Description
30.35-$45.53
Salary : $30 - $46
