What are the responsibilities and job description for the General Manager position at Blaze Pizza?
Purpose of Position :
The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved.
Responsibilities :
Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior
Recruit and equip employees to deliver great guest interactions and deliver consistent product quality
Leads performance conversations and uses coaching practices to develop Managers and Team Members
Builds a healthy performance management bench of capable Managers and Team Members
Guest Satisfaction :
Ensure local health and safety codes, and company safety and security policies are met
Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability
Ensures safe restaurant environment conditions are met which puts guest safety as a priority
Monitors restaurant speed and overall performance to meet performance targets
Serves as a role model in resolving guest concerns and works to exceed guest service standards
Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques
Business Acumen, Sales & Profit :
Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office
Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action
Reviews and prioritizes store capital expenditure requests
Requirements :
Positive and energetic self-starter, passion for leadership
High School diploma
Basic business math and accounting skills and strong analytical, decision-making skills
2-4 years of operations management experience in the QSR, Fast-Casual, or Casual Dining
Proven skills in employee and guest satisfaction; financial performance
Basic computer literacy and data analytics knowledge
Demonstrated track record in the manager selection, coaching and development
Good written and verbal communication skills with exceptional team building experience
Ability to lift, bend, stoop, walk and perform other physical tasks for hours
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