Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services, addressing customer inquiries, and ensuring a positive experience for all clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality support in a fast-paced environment.

Responsibilities

• Provide outstanding customer service by responding to inquiries via phone, email, and chat.
• Analyze customer issues and provide effective solutions in a timely manner.
• Communicate clearly and professionally with clients to ensure their needs are met.
• Maintain accurate records of customer interactions and data entry into the office system.
• Collaborate with team members to enhance client services and improve processes.
• Assist with sales inquiries and promote additional services when appropriate.
• Handle multilingual communications effectively, if applicable.

Qualifications

• Proven experience in customer service or client-facing roles is preferred.
• Strong communication skills in English; bilingual or multilingual abilities are a plus.
• Proficiency in data entry and office software applications.
• Ability to analyze information and resolve issues efficiently.
• Excellent interpersonal skills with a focus on building relationships with clients.
• A proactive approach to problem-solving and a willingness to learn new skills.
• High school diploma or equivalent required; further education is an advantage.

Join our team as a Customer Service Representative and contribute to creating an exceptional experience for our clients!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Work Location: In person

Salary : $15 - $20