OUTREACH WORKER BILINGUAL SPANISH ENGLISH

SUMMARY:

The Outreach worker provides exceptional services to clients of BLEHEALTH. MUST SPEAK SPANISH

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Make outbound calls to potential customers to generate leads. Outbound sales experience preferred.
• Must Visit clients home or clients preferred location.
• Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner
• Provide accurate and detailed information regarding company services, appointments, and general inquiries.

• Assess client needs in the areas of physical health and mental health
• Document pertinent client information, contacts, and issues in the medical record
• Schedule appointments for clients based on their needs, availability, and care manager preferences.
• Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
• Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
• Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication
• Maintain accurate and up-to-date client records and documentation in the company's electronic health record (EHR) system.
• Adhere to all privacy and confidentiality regulations, ensuring the security of client information at all times.
• This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
• Travels to client homes, community locations, various agencies, and other outreach destinations.
• Communicates to clients/patients the purposes of the program and the impact it may have on their wellbeing.
• Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
• Coaches patients in effective management of their chronic health conditions and self-care. Assists patient in understanding care plans and instructions.
• Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.
• Assists clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
• Provides support and advocacy during initial medical visit or when necessary to assure clients' medical needs and referrals required are being conveyed.
• Follows up with both clients and providers regarding health/social services plans.
• Facilitates communication and coordinate services between providers and the clients/patients. Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
• Performs other reasonably related duties as assigned by the supervisor

EDUCATION AND/OR EXPERIENCE:

• High school diploma or associate degree in business administration or equivalent

• Excellent verbal communication skills

• Proficient with Microsoft Office Suite or related software