Shift Manager

SHIFT LEADER

The Shift Leader is responsible for the overall direction, coordination, and evaluation of a Blend Smoothie & Salad Bar location. The Shift Leader complies with Company policies and applicable laws. Responsibilities include interviewing and training employees; Responsible for opening and closing the store. Must have open availability, 1-2 years of food experience, excellent customer service experience and a strong interest in the health food industry. $16 hr. tips (average tips $3,900 year)

Responsibilities and Duties

• MUST HAVE OPEN AVAILABILITY
• MUST HAVE 1-2 YEARS FOOD EXPERIENCE
• MUST HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE
• MUST BE ABLE TO LIFT 50 POUNDS OR MORE
• Check products to ensure consistency, quality and flavor are at Blend’s standards.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
• Monitor budgets and review financial transactions to ensure that expenditures are authorized and budgeted.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
• Establish and evaluate standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Maintain food and equipment inventories and keep inventory records.
• Organize and direct worker training programs, resolve personnel problems, hire new staff and evaluate employee performance.
• Order and purchase equipment and supplies.
• Review and analyze the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Assess staffing needs, and recruit staff using Company methods.
• Arrange for equipment maintenance and repairs.
• Utilize point of sale cash register. Count money and make safe deposits.
• Adhere to Company opening and closing procedures and maintain accompanying records.

Qualifications and Skills

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Communication - Speaking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision-making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
• Operations Analysis - Analyzing operational needs of business and adjusting accordingly.

Benefits

Company Growth - There is tremendous growth potential within the Company.

Job Types: Full-time, Part-time

Salary: $16.00 per hour tips

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8-hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person