Dispatcher

Job Description: Inside Sales / Dispatcher

Job Summary: The Inside Sales / Dispatcher position will assist customers and contractors with orders and purchases, identifying requirements and alternatives, advise and recommend additional products, and calculate quantities and pricing. This position will provide a high level of customer service to all vendors, customers, potential customers, and all business partners to ensure a good working relationship. As Dispatcher you will organize the daily delivery schedule to best utilize and economize manpower, equipment, and other company resources. Provide scheduling to accommodate customer requirements and requests, within reason.

KEY RESPONSIBILITIES:

Counter / Inside Sales

• Greet, service, and direct customers and contractors

• Receive, answer, and transfer incoming calls professionally and promptly

• Handle transactions through the register, receive and execute paid on accounts, tenders appropriate change and receipt

• Assemble or match vendors shipping documents with order, file purchase orders/buck-slips, acknowledgements of vendor invoices

• Execute sales invoices, including credit cards, extend priced invoices

• Enter inventory to database as required

• Recommend and exercise inventory control, maintain stock

• Assemble and place orders

• Assist with estimating-takeoffs, pricing, extending, calculatingetc.

• Maintaining price books, catalogues, reference materials

• Maintain, organize a neat, clean work area and assist fellow employees with housekeeping

• Report all injuries and incidents as they are identified

• Maintain security and confidentiality of all data and information developed and exposed to, as well as physical security of property

• Develop and maintain product knowledge

• Listen to and handle minor complaints with the objective of solving the problem

Dispatcher

• Provide drivers with loading, unloading, and load assembly paperwork, in a timely fashion

• Applies knowledge of service areas to dispatch sufficient trucks to ensure delivery schedules are met

• Utilizes delivery software, programs, internet, and email applications to ensure proper delivery scheduling

• Inform customers of their service status according to delivery schedules as needed

• Schedule drivers and materials for required loads to be dropped off at, residential homes, job sites or at another Bliffert Lumber location

• Schedule PM and required repairs to forklifts, trucks, and other equipment

• Communicates with management, sales, drivers, and customers on any issues with deliveries

• Notifies customers when their orders and special orders have arrived and are ready for pick up, or when to expect delivery of items, as appropriate.

• Reviews documentation submitted by drivers each day to ensure pre-trip inspections are properly completed

• Manage vehicle fleet, including repair and maintenance logs and documentation

• Works directly with suppliers, customers, and freight carriers to resolve issues, problems, and order discrepancy issues in a professional and timely manner

• Assist yard personnel with loading and unloading trucks when necessary

• Maintains current industry knowledge through publications and legislation, and shares pertinent information with personnel as appropriate

• Advise manager of low inventory levels

• Other duties and responsibilities as required

Required Qualifications

• Two years of experience in construction or building materials industry

• Knowledge of building materials

• Personable and strong communication skills

• Strong trouble-shooting skills

• Able to lift 75lbs occasionally, in a consistently safe manner

• Bend, stoop, or squat on a repetitive basis

• Ability to read and use measuring materials

• Time-management and prioritization skills

• Detailed oriented

• Have an understanding of basic math

• Ability to pass a background check, drug test

• Valid Drivers License

Preferred Qualifications

• Great organizational skills

• Strong computer skills and basic knowledge of POS systems

Position Type

Full-Time/Regular

Pay Range

$20.00 - $25.00 / Hr. Depending on Experience

• Company Benefits

• Paid vacation and holidays
• 401K -Employer match
• $15,0000 Company paid Life Insurance Policy
• Short-term disability
• Annual bonus and Annual increase
• Employee Stock Ownership Plan (ESOP)
• Medical and Prescription drug insurance
• Dental and vision insurance
• Supplemental Life Insurance (Employee, Spouse, Children)
• Long-term disability insurance