What are the responsibilities and job description for the Call Center Specialist, Patient Services (ONSITE) position at Blink Health?
Location: 400 South Woods Mills Rd, Suite 100, Chesterfield MO.
Hours: Full-time, 40 hrs/week, 7am-3pm OR 8am-4pm OR 11am-7pm. Sat rotation(once /month)-8am-4pm
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Location/Hours
- Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
- Onsite: 400 South Woods mills Rd, Suite 100, Chesterfield, MO 63017
- Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Pre-tax transit benefits and free onsite parking
Requirements:
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
