What are the responsibilities and job description for the Patient Care Coordinator (ON SITE) position at Blink Health?
Responsibilities:
- Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
- Provide patient care to accurately support pharma programs and triage to a pharmacist when required
- Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Document all call information and data discovery according to operating procedures
- Utilize proper escalation channels to meet patient needs & resolve open issues
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Requirements:
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Appropriate industry experience is necessary
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Full time position, on-site in Pittsburgh
Hours/Location:
- Shift: 3 available Shift Options
- 12 PM - 8 PM (Monday - Friday)
- 1 PM - 9 PM (Monday - Friday)
- Rotational 40-hour per week shifts are also available between the hours of 8am-9PM (Monday - Friday)
- Onsite full time position in Robinson Township
Perks:
- Health Benefits, 401 K
- Holiday pay
- Overtime eligible
- Casual dress code
- Free Snacks
- Free Parking
