What are the responsibilities and job description for the Training Facilitator, Call Center position at Blink Health?
What You’ll Do:
- Deliver comprehensive instructor led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually
- Ensure that all Pharmacy Operations teams are trained and have the resources to excel and delight our patients
- Maintain training records and prepare reports on training activities and outcomes
- Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
- Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to live facilitation
- Circulate content updates in a digestible and impactful manner, with the guidance of the Training & Knowledge Programs Lead
- Partner closely with all Training & Knowledge Programs Associates across Patient Services to ensure alignment, brainstorm ideas, and foster collaboration
- Remain knowledgeable about our product offerings to ensure you are a constant resource
- Stay updated with the latest training techniques, tools, and best practices to ensure high-quality delivery
What You’ll Need:
- Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center environment
- Minimum 3 years of experience in a contact center environment as a service agent is a plus
- Proactive work ethic, constantly pushing themselves to learn
- Strong delivery skills
- Comfortable multitasking
- Comfortable working in ambiguous, fast paced environments
- Ability to build low complexity training activities, develop protocols, and edit content
- Interest in Learning & Development
- Technical aptitude and ability to learn complex new tools
- Strong feedback and coaching skills, strongly preferred
- Knowledge of the healthcare or pharmaceutical industry is a plus
- Located at at 400 South Woodsmills Rd, Suite 100, Chesterfield MO; Monday-Friday 9am-5pm
