Director of Operations

JOB DESCRIPTION

Director of Operations

Who We Want

A strategic, hands-on leader who establishes an operations ethos focusing on speed, efficiency, and consistent results. This individual must develop and refine operational systems, policies, and HR workflows—especially in recruiting, hiring, and onboarding—to keep Blink agile as we grow. The right candidate has a proven track record of process optimization, team leadership, and fostering a culture of continuous improvement.

Key Responsibilities

• Operational Efficiency & SOPs
• Create and optimize daily workflows, SOPs, and business rules that ensure rapid, scalable operations.
• Conduct regular reviews to identify bottlenecks, proposing process enhancements that streamline tasks and ensure compliance.
• Coordinate closely with cross-functional teams (Software Engineering, Technology, Customer Service) to integrate operations seamlessly.
• HR Management & Talent Acquisition
• Develop and implement end-to-end recruitment processes (sourcing, interviewing, contract negotiation) ensuring minimal time-to-hire.
• Oversee onboarding programs to foster a positive candidate and new-employee experience, including orientation sessions and ongoing support.
• Maintain a robust performance management system: set KPIs, schedule reviews, and track results for continuous improvement.
• Policy & Compliance
• Uphold company policies and procedures; ensure legal compliance across labor regulations and contractual obligations.
• Manage both internal and external business contracts (vendor, client, employee/contractor agreements), partnering with legal counsel when needed.
• Oversee subscription management, IT resources, and office upgrades to ensure cost-effective, compliant solutions.
• Collaborate with legal and finance on contract negotiations, budgeting, and financial compliance.
• Office & Asset Management
• Manage inventory, office improvements, and equipment to maintain a productive workspace.
• Supervise IT infrastructure, handle audio/visual needs, and track key company assets.
• Culture & People
• Cultivate a safe, diverse work environment that promotes engagement and reduces turnover.
• Conduct regular morale checks, gather feedback, and build training initiatives that foster professional development.
• Serve as a key communicator during major changes, ensuring transparency and alignment across teams.

Why Join Blink?

1. Impact: Play a key role in scaling a high-growth event tech startup
2. Career Growth: Opportunity to operationally scale and be considered for advanced leadership role
3. Innovation: Work with a cutting-edge platform transforming the events industry
4. Collaboration: Be part of a dynamic, fast-paced, high-energy team
5. Culture: Thrive in a family-oriented environment that values teamwork, mutual support and mutual respect
6. Compensation: Competitive salary, commission structure, and performance incentives

Qualifications

1. 10 years in operations (5 in a leadership role), with expertise in HR strategy and compliance.
2. Demonstrated success in scaling operations and improving HR workflows in a dynamic setting.
3. Strong analytical, decision-making, and problem-solving skills, with a history of cost savings and performance improvements.
4. Ability to manage complex projects, ensuring timely, compliant outcomes.
5. Fluency in English
6. Flexibility in work schedule (i.e. evenings and weekends if necessary) and willingness to travel.
7. Must be eligible to work in the United States.

Preferred Qualifications

1. MBA or equivalent.
2. Experience with project management software (e.g., Airtable, Monday, Asana).
3. Background in entrepreneurial or high-growth environments.

These preferred qualifications are not mandatory but would be beneficial for the role and may give candidates an advantage during the selection process.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties. Open communication and feedback with the Principal is encouraged, especially as the job evolves.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities listed above are essential job functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Equal Opportunity Employer

Blink Tech Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.