Head of Operations

Who We Want

The Business Operations Manager will be responsible for leading an operations ethos throughout the organization that will focus on speed, efficiency, and driving repeatable results. This individual will create business rules, training programs and systems that optimize the effectiveness and efficiency of the operations team and company as a whole. The right candidate should thrive in a startup environment, work to meet the needs of our team ensuring we deliver in full with expected KPIs adhered to, as well as doing whatever it takes to develop a thriving culture.

Reporting

Working closely with and reporting to the Vice President of Blink.

Responsibilities

The ideal candidate for this role is a strategic leader who can establish the roadmap, goals, and strategies for the team while also being hands-on in direct execution. We are looking for someone who embraces a growth mindset and is committed to scalability and efficiency as Blink prepares for significant growth in 2025 and beyond. While the responsibilities outlined provide a solid foundation, the candidate should be prepared for evolving demands and be open to taking on additional responsibilities as the role expands.

Process

Administration

• Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated. Continuously monitor and measure key performance indicators to identify opportunities for improvement.
• Review, analyze, and evaluate business operating procedures to identify areas of inefficiency or bottlenecks. Propose and implement process improvements to streamline operations.
• Implement and maintain policies and standard operating procedures that will improve day-to-day operations, enhance productivity, and ensure compliance with regulations.
• Improve customer service and satisfaction through policy and procedural changes, fostering a customer-centric approach throughout the organization.
• Lead coordination and integration of efforts among operations, software engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Handle all business-related contracts, both internal and external, ensuring compliance, managing negotiations, and maintaining documentation.
• Perform other related duties as assigned.

Office Management

• Inventory management: Manage inventory and ensure adequate stock levels for office supplies and equipment.
• Asset management: Oversee asset management, including tracking and maintenance of company assets.
• Office improvements: Identify and implement office improvements to enhance the work environment, productivity, and employee satisfaction.
• Audio/Visuals: Coordinate audio/visual setup and maintenance for meetings and presentations.
• Information technology: Manage information technology resources, including hardware, software, and network infrastructure.
• Subscription management: Handle subscription management for software, publications, and other relevant services.
• Perform other related duties as assigned.

HR

• Bridging management and employee interactions, addressing grievances, and maintaining workplace harmony
• Developing HR strategies aligned with overall business objectives
• Develop and implement HR policies, procedures, and standard operating practices (SOPs)
• Manage end-to-end recruitment processes, including sourcing, interviewing, and contract negotiation
• Responsible for performance reviews, including maintaining review schedule, setting and tracking key performance indicators (KPIs), and supporting employee development
• Administering compensation and benefits programs
• Ensuring legal compliance with employment regulations
• Conduct training programs to enhance skills and support organizational culture
• Monitor and evaluate employee performance to drive continuous improvement and achievement of business objectives

People

Staff

• Ensure work environments are adequate and safe, promoting employee well-being and complying with health and safety regulations.
• Nurture a cross-company culture that ensures continuity of staff motivation, promotes teamwork, and prevents burnout.
• Oversee productivity, building a highly inclusive culture that values diversity and fosters collaboration, ensuring team members thrive and organizational outcomes are met.
• Communicate and explain new directives, policies, or procedures to managers, fostering transparency and alignment.
• For major changes, meet with the entire operations staff to explain changes, answer questions, and maintain morale.
• Project a positive image of the organization to employees, customers, industry partners, and the community.
• Perform other related duties as assigned.

Onboarding

• Lead the onboarding process for new employees, ensuring a smooth transition and integration into the company.
• Develop and deliver comprehensive onboarding programs to familiarize new hires with company policies, procedures, and culture.
• Coordinate with various departments to ensure new hires receive necessary training and have access to required resources.
• Conduct orientation sessions and provide ongoing support to new employees.
• Perform other related duties as assigned.
• Contractors
• Partner with legal counsel to evaluate client, employment, and vendor contracts, ensuring compliance with legal requirements and protecting the company's interests.
• Review and negotiate contract terms and conditions, addressing any potential risks or issues.
• Maintain a centralized database of contracts and related documentation.
• Collaborate with stakeholders to ensure effective management of contractor relationships and performance.
• Perform other related duties as assigned.

Project

• Lead company-wide professional development initiatives to enhance employee skills, knowledge, and competencies.
• Research and implement more optimized tactics to reduce costs and increase efficiency in project management processes.
• Collaborate with cross-functional teams to identify opportunities for process improvement and innovation.
• Monitor and evaluate project performance, identifying areas for improvement and implementing corrective actions.
• Perform other related duties as assigned.

Qualifications

• BA/BS or equivalent working experience.
• 10 years experience in operations (or equivalent) including 5 in leadership positions.
• Proven experience as Operations Manager or equivalent position.
• Thorough understanding of practices, theories, and policies involved in business and human resources.
• Excellent track record of driving a culture of performance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Fluency in English
• Flexibility in work schedule (i.e. evenings and weekends if necessary) and willingness to travel.
• Must be eligible to work in the United States.

Preferred Qualifications

• Masters degree in Business Administration.
• Experience in leading project management software (i.e. Airtable, Monday, Asana).
• Relevant industry experience supporting digital media content production.
• Successful experience working in an entrepreneurial environment.

These preferred qualifications are not mandatory but would be beneficial for the role and may give candidates an advantage during the selection process.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties. Open communication and feedback with the Principal is encouraged, especially as the job evolves.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities listed above are essential job functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Equal Opportunity Employer

Blink Tech Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.