What are the responsibilities and job description for the IT Specialist position at Blinq?
WHAT IS BLINQ?
The first interaction two people have is the bedrock of all strong business relationships. If you can make that experience special, you can start to build a great second interaction, and so on. Blinq is the tool to help people do that. We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital business cards, dynamic email signatures and virtual backgrounds. Join us on our mission to help the world connect.
We will get to the fun perks part at the bottom, keep going!)
Let's dive into what makes Blinq an extraordinary product :
We're on an incredible growth trajectory, doubling our ARR every few months. Get ready to soar to new heights as we make waves in the industry!
Our app is trusted and loved by employees at renowned companies like Patreon, Tesla, Uber, and Google. Rub shoulders with industry leaders and be part of the Blinq revolution.
Backed by Australia's top venture capitalists, Blackbird and Square Peg, we've brought together their investment prowess since Canva's seed round. It's a testament to our potential and the caliber of our vision.
With over 100K reviews and a stellar 4.9 / 5 star rating on the App Store, we've become one of the top 65 Business apps. Join a team that's making waves and be a part of our success story!
The Role :
We're looking for a hands-on IT champion who thrives in a fast-paced startup environment and isn't afraid to roll up their sleeves whilst also implementing scalable solutions. As our first IT hire, you'll have the autonomy to build our technical foundation from the ground up. This isn't your typical IT support role – we need someone who can both fix a printer and architect our entire IT infrastructure. You'll be the go-to person for all things technical, from setting up laptops for new hires to implementing enterprise-level systems that will scale with our rapid growth.
What You Will Own :
Implement IT infrastructure solutions, including network architecture, hardware deployment, and software systems to support our growing workforce across APAC, USA and EMEA
Manage the complete IT lifecycle, from procurement and setup of new equipment to maintenance and eventual retirement of assets
Work with senior leaders to implement IT policies, procedures, and documentation to ensure consistent processes across all of our offices
Provide prompt and effective technical support to employees, resolving hardware, software, and network-related issues
Administer user accounts, permissions, and access controls across all of Blinq's systems and applications
Monitor system performance and security, proactively identifying and resolving potential issues
Manage relationships with IT vendors and service providers, ensuring cost-effective solutions and quality service
AV support for all meeting rooms and all-hand meetings
Deliver technical training programs to help employees effectively use company systems and follow security best practices
Lead various IT projects and initiatives including infrastructure upgrades and new tech implementations
What We Are Looking For :
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
3 years of hands-on experience in IT support, ideally within a start up Strong knowledge of Google workspace for Business, Ubiquiti, Kandji MDM, Zoom Rooms
Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Understanding of data protection software Vanta - favourable not essential
Now, let's talk about our inspiring work environment :
Based in Melbourne, Australia, our vibrant team of 50 (and growing rapidly) is making waves in the industry.
Fun-fact : Our office overlooks the oldest building in Australia, an enchanting old Irish pub. Experience history and innovation coming together!
We believe in fostering a healthy work-life balance, board games, and top-notch stand-up desk workstations. It's all about creativity and collaboration.
Autonomy is our guiding principle, which is why we embrace hybrid work. Come in when you need to, or work at your optimal hours—whether that's burning the midnight oil or rising with the sun.
And here's what we offer :
As an early member of the Blinq family, you'll enjoy a one-of-a-kind chance to influence the company's direction in a dynamic, self-managed, and results-driven startup environment. Say goodbye to corporate nonsense and micro-management because here, you are your own boss. We believe in empowering our team members to unleash their full potential.
Equity in the business and a competitive salary : We value our team members and want to ensure they share in our success.
But here's the real magic : at Blinq, we're not just creating innovative solutions – we're creating a culture that thrives on transparency, autonomy, collaboration, and big ideas. We believe in celebrating individuality and encouraging out-of-the-box thinking. With us, you'll be inspired to push boundaries, drive innovation, and ultimately leave a lasting impact on our users on both B2C and B2B realms
If you do not check all the boxes above, that is okay - we enthusiastically encourage you to apply!
We welcome individuals at all experience levels and take pride in being an equal opportunity employer committed to creating an inclusive and diverse workforce. Join us on this remarkable journey as we reshape the way people connect and network
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