Front Desk Lead

Overview
Love the sun, sand, and being outside? The Barbara Beach Club is a pop-up paradise opening on East Beach in Santa Barbara. We are hiring a Front Desk Lead to lead the reservations process and guest experience with an awesome team.

We offer lounge chairs, cabanas, beach games, and a mini-market, creating the ultimate seaside hangout. As the Front Desk Lead, you’ll be the first point of contact for guests - helping with check-ins, handling rentals, answering questions, and keeping things running smoothly. You’ll need to be friendly, knowledgeable, organized, a problem solver and great with team and guests, leading and mentoring support staff. You’ll also assist with opening and closing duties and support the Club Manager as needed.

Seasonal / 30-40 hours per week ~mid April-October with the aspiration of starting back in March

Responsibilities

• Front Desk Lead may fill opening, closing or midday shifts
• Perform front desk opening tasks, including but not limited to the setup of merchandise, POS system and signage
• Serve as the primary point of contact for guests at the front desk.
• Greet guests and respond to guest requests in a timely, friendly manner
• Be knowledgeable about all package details, rental and sale items, answering questions to inquiring guests, selling and upselling where possible
• Efficiently use onsite tablet and booking system for pre-reserved and walk-up guests, gathering guest details and payment details, getting to know guests
• Assign guests to field lounges based on availability and needs
• Facilitating guest add-on requests for equipment, food / bev and merchandise
• Handle credit card transactions accurately and efficiently
• Communicate with Beach Attendants for escort and turnover needs
• Ensure the front desk is stocked at all times with needed rentals, including towels, and merchandise, maintaining a clean and organized space and offering
• Ensure Front Desk is attended at all times
• Perform front desk closing duties in line with daily Breakdown protocols and Field Lead delegations, including the safe storage of merchandise and front desk equipment

Qualifications:

• Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions
• Experience in hospitality, events, food & bev industry
• Excellent customer service and communication skills
• Effective listening, interpersonal, and guest service skills
• Strong organizational and time management skills
• Ability to supervise and motivate staff
• Knowledge of hospitality industry standards and procedures
• Ability to handle stressful situations and resolve guest complaints effectively
• Strong problem-solving and decision-making skills

Physical Requirements:

• Ability to work outdoors in the sun and sand
• Ability to stand for up to 5 hours at a time
• Must have physical stamina to lift moderate weights up to 30lbs
• Ability to push and pull heavy amounts of weight up to 60lbs
• Ability to perform tasks that require gripping, reaching, kneeling, bending, stooping, twisting, crouching, carrying, walking

Perks:

• Tips
• Parking fees covered
• Friends&Fam discounts
• Sweet uniform provided
• Team events & outings

Job Types: Part-time, Seasonal

Pay: $25.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Where are you located?
• What interests you about the company and project?
• What work experiences and skills make you feel like a good fit for the role?

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $25