Reservations and Guest Services Support

Overview
Love the sun, sand, and being outside? The Barbara Beach Club is a pop-up paradise opening on East Beach in Santa Barbara. We are hiring a Reservations and Guest Services team to welcome guests, support the reservations process and provide great customer service.

We offer lounge chairs, cabanas, beach games, and a mini-market, creating the ultimate seaside hangout. As the Front Desk Attendant, you’ll be the first point of contact for guests - helping with check-ins, handling rentals, answering questions, and keeping things running smoothly. You’ll need to be friendly, organized, and quick on your feet (because beach days can get busy!). You’ll also assist with opening and closing duties alongside your rad coworkers, taking direction from the Reservations and Guest Services Lead and Beach Club Manager.

Seasonal ~mid April - October the hope of finding someone ready to start back up in March. It will be open weekends only April, May, Oct and open seven days a week June, July, August, September.

Responsibilities

• Front Desk Attendant may fill opening, closing or midday shifts
• Perform front desk opening tasks, including but not limited to the setup of merchandise, POS system and signage
• Serve as the primary point of contact for guests at the front desk
• Greet guests and respond to guest requests in a timely, friendly manner
• Be knowledgeable about all package details, rental and sale items, answering questions to inquiring guests, selling and upselling where possible
• Efficiently use onsite tablet and booking system for pre-reserved and walk-up guests, gathering guest details and payment details, getting to know guests
• Assign guests to lounges based on availability and needs
• Facilitating guest add-on requests for equipment and merchandise
• Handle credit card transactions accurately and efficiently
• Communicate with Beach Attendants for escort and turnover needs
• Ensure the front desk is stocked with needed rentals, including towels, and merchandise, maintaining a clean and organized offering
• Ensure front desk is attended at all times
• Perform front desk closing duties in line with daily Breakdown protocols and Field Lead delegations, including the safe storage of merchandise and front desk equipment

Qualifications:

• Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions.
• Excellent customer service and communication skills.
• Effective listening, interpersonal, and guest service skills.
• Strong organizational and time management skills.
• Ability to handle stressful situations and resolve guest complaints effectively.
• Strong problem-solving and decision-making skills.

Physical Requirements:

• Ability to work outdoors in the sun and sand
• Ability to stand for up to 5 hours at a time
• Must have physical stamina to lift moderate weights up to 30lbs
• Ability to push and pull heavy amounts of weight up to 60lbs
• Ability to perform tasks that require gripping, reaching, kneeling, bending, stooping, twisting, crouching, carrying, walking

Perks:

• Tips
• Parking fees covered
• Friends&Fam discounts
• Sweet uniform provided
• Team events & outings

Job Types: Full-time, Part-time, Contract

Pay: $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Front desk: 1 year (Preferred)
• Guest services: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20