What are the responsibilities and job description for the Technical Trainer position at BLM GROUP USA?
Technical Trainer
BE PART OF A MANUFACTURER LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.
Job Title : Technical Trainer
Department : Applications
FLSA Status : Non-Exempt
Summary
Under the guidance of the Training Manager, the Technical Trainer will conduct internal and / or external training courses for both customers, BLM GROUP USA team members, and provide direct support to the Applications Department as required by management.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and / or class of this position.
- Conducts training courses for both customers and BLM personnel on the operation and maintenance of Tube& Wire Forming systems; the use of the entire BLM Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
- Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
- Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and applications operations.
- Help develop documentation for distribution to customers and BLM personnel to improve their understanding and proper use of BLM products.
- Travel up to 75% as needed, both domestically & internationally.
- Supports customers by providing technical counsel and solutions to specific technical issues / Applications Tickets.
- Understands technical issues to the point of being able to make recommendations and / or refer the matter to a subject expert.
- Maintains a positive rapport and business relationship with customers by providing outstanding customer service.
- Other duties as assigned by management.
Equipment, Machinery, Tools, and Vehicles Used
Physical Demands
The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and
arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information, and documents. Analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The incumbent works primarily in an office environment or manufacturing facility where the noise level could be moderate to loud.
The position requires up to 75% travel, both domestically and internationally as required by management.
Reporting Relationships
This position reports to the Training Manager
Supervisory Responsibility
N / A
Qualifications
Licensing / Certifications
Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period
Knowledge, Skills, and other Abilities
We are an Equal Employment Opportunity ("EEO") Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.
