Billing and Accounts Receivable Coordinator

Description:

You’d love to join our team because:

• We provide ongoing professional development and instruction because growth is one of our core values.
• We offer competitive benefits and perks.
• We believe in the power of having fun and have a regular calendar of ways for team members to connect and build community.
• The medical imaging industry is a stable and growing worldwide market. Pulling in over $40 billion in revenue in 2023, the medical imaging industry is anticipated to grow by 4.9% by 2030.
• We are jointly owned by Siemens Healthineers® and CommonSpirit Health® while we continue to maintain our core values which were developed over the course of 26 years as a family-owned company.

Are you the person who is going to fill this role?

The Billing and Accounts Receivable Coordinator will play a crucial role in managing and executing billing processes within the service industry. They will be responsible for maintaining a healthy cash flow and managing risk associated with accounts receivable. The Coordinator will work closely with service leadership, contract support, and accounting teams to ensure the accuracy and timeliness of all invoicing, while adhering to established pricing structures.

The ideal candidate will have strong attention to detail, an ability to cross-examine data efficiently, and a willingness to learn and grow within the role. We are seeking someone who can adapt quickly, take initiative, and continuously improve our systems and processes in a dynamic environment. Requirements:

Objectives:

• Reviewing billable events with service leadership
• Ensuring accurate pricing
• Processing invoices through an Electronic Data Interchange (EDI) system
• Responding to customer inquiries in a timely and professional manner
• Send out past due statement to customers
• Assure that all billable services and parts are billed accordingly and proactively finding previously missed billables.
• Find gaps in the current billing process and ensure systems are put in place to avoid misses
• Collaborate with customers, third party institutions and team members to resolve billing inconsistencies and errors
• Assure timely and accurate communication to/from customers, internal team members, and vendors
• Assure the needs of customers/vendors are swiftly and accurately addressed, build a relationship of trust with customers and vendors
• Synergize and enhance systems productivity and utilization throughout sales process
• Assure the accurate and timely completion of sales and purchasing support duties
• Represent the company in a professional and positive manner
• Increase sales and purchasing

Essential Functions:

• Have a big picture view to synergize, simplify, and link sales opportunities across modalities
• Create purchasing and sales contracts and invoicing that accurately portray projects and protects Block Imaging
• Manage incoming and outgoing product inventory
• Effective and efficient communication with customers and team members
• Work respectfully, cooperatively, and professionally
• Handling customer service needs and building business relationships with customers
• Track existing sales and purchasing opportunities moving them forward in decision cycle
• Report and data management
• Handle any other duties as assigned

Role Competencies:

• Solution-oriented, flexible, and able to resolve situations with confidence and maturity.
• Solid organization skills that include attention to detail and multitasking ability.
• Analytical skills with the ability to evaluate need and identify options.
• Capable of working within a team and focused on building positive working relationship
• Aptitude and desire to solve problems using initiative and critical thinking skills.
• Exceptional written and verbal communication skills including telephone, writing, and listening.
• Experience in delivering and demanding a high level of customer service.
• Capable of developing and keeping priorities and schedules.
• Proficient in Excel, Word, Outlook, and internet research.
• Salesforce (or other CRM software) experience is preferred

Cultural Fit:

Exhibit the Block Core Values of Honor, Together, Growth, and Integrity. Make choices that contribute to the development and reinforcement of the core values.

Qualifications:

Education: Bachelor's Degree or 2 years administration/accounting experience preferred.

Experience: One (1) year of customer service experience in a (B2B) business to business setting or equivalent.

Supervisory Responsibilities: This position requires only self-supervision.

Minimum Physical Expectations

• Physical activity that always requires keyboarding, sitting, and phone work.
• Physical activity that always requires extensive time working on a computer.

Block Imaging is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.