What are the responsibilities and job description for the Customer Service Representative - Parts position at Block Imaging Parts & Service LLC?
Description
Role Mission:
Customer Service Representative to join our Parts Sales team and become an integral part of growing the parts business. This CSR will work synergistically with the team to serve our customers. Speed, accuracy and creativity are essential to developing a loyal customer base.
Benefits and Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
Paid Time Off: Full-time team members start at sixteen days of PTO and receive “people matter” days for volunteering in your community.
Profit Sharing: Bonuses based on meeting company profitability goals.
Investment Plan/Budgeting: Investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
Paid Parental Leave: Up to three weeks of paid parental leave following a qualified Family and Medical Leave Act (FMLA) qualified and approved leave.
Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.
Requirements
Outcomes:
- Transact in a high-pace, high-trust environment with individual and team goals.
- Leverage our custom tools in Salesforce, and Microsoft Outlook.
- Develop and maintain customer relationships by providing fast, thorough quotes while anticipating their needs.
- Independently and strategically manage incoming part requests, quoting, sourcing, purchasing and follow up.
- Partner with shipping and service departments to manage turn-key options for parts sales, shipping and installation.
- Provide an extraordinary customer experience.
- Develop strong team relationships within the Parts Team and as a Block Imaging Team Member.
Essential Functions:
- Receive and manage parts requests calls from clients
- Locate parts from inventory or outside sources
- Negotiate parts costs with suppliers
- Creation of parts quotes for customers
- Develop creative solutions to resolve problems
- Initiate follow up calls to ensure customer satisfaction
- Working respectfully, cooperatively, and professionally with others in the best interest of the company
- Handling any other duties as assigned
Role Competencies:
- Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
- Solve problems using initiative and critical thinking skills
- Ability to work on concurrent projects and ensure timelines are met
- Capable of building positive working relationships with team members, customers and vendors
- Ability to be flexible and resolve situations with confidence and mature leadership
- Solution-oriented professional who treats others with dignity and respect
- Team player who will foster communication among teams and share success
Cultural Fit:
Exhibit the Block Core Values of Honor, Integrity, Together, and Growth. Make choices that contribute to the development and reinforcement of the core values.
Qualifications:
Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary : $1,000 - $2,500
