What are the responsibilities and job description for the Zone Service Director position at Block Imaging?
Description
The Zone Service Director plays a pivotal role in overseeing field service operations within their designated zone. This leadership position involves managing a team of Area Service Managers, ensuring key performance indicators (KPIs) are met, and maintaining a profitable and efficient operation. Additionally, the Zone Service Director is responsible for driving Customer Service Management (CSM) compliance, handling escalations, and effectively managing costs.
The Zone Service Director is a critical member of the leadership team, responsible for driving operational excellence, maintaining high levels of customer satisfaction, and ensuring the financial success of the designated zone. Their strategic decision-making and effective team management contribute to the overall success of the organization.
You’d Love To Join Our Team Because
Essential Functions
Leadership And Team Management
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Qualifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.
Life at Block Imaging
Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.
Benefits And Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
The Zone Service Director plays a pivotal role in overseeing field service operations within their designated zone. This leadership position involves managing a team of Area Service Managers, ensuring key performance indicators (KPIs) are met, and maintaining a profitable and efficient operation. Additionally, the Zone Service Director is responsible for driving Customer Service Management (CSM) compliance, handling escalations, and effectively managing costs.
The Zone Service Director is a critical member of the leadership team, responsible for driving operational excellence, maintaining high levels of customer satisfaction, and ensuring the financial success of the designated zone. Their strategic decision-making and effective team management contribute to the overall success of the organization.
You’d Love To Join Our Team Because
- We provide ongoing professional development and instruction because growth is one of our core values.
- We offer competitive benefits and perks.
- We believe in the power of having fun and have a regular calendar of ways for team members to connect and build community.
- The medical imaging industry is a stable and growing worldwide market.
- We are jointly owned by Siemens Healthineers® and CommonSpirit Health® while we continue to maintain our core values which were developed over the course of 26 years as a family-owned company.
Essential Functions
Leadership And Team Management
- Lead and mentor a team of Area Service Managers, providing guidance and support.
- Foster a culture of collaboration, accountability, and continuous improvement.
- Define and track key performance indicators to monitor and improve operational efficiency and customer satisfaction.
- Implement strategies to meet or exceed established KPI targets.
- Oversee all Profit and Loss (P&L) aspects for the designated zone, including revenue generation, cost control, and budget adherence.
- Analyze financial data to identify opportunities for improvement and growth.
- Ensure adherence to CSM policies and standards to maintain high levels of customer satisfaction.
- Implement initiatives to enhance the overall customer experience.
- Address and resolve customer escalations promptly and effectively, ensuring customer concerns are handled with care and urgency.
- Develop and implement cost-effective strategies to optimize operational expenses without compromising service quality.
- Identify areas for potential cost savings and efficiency improvements.
- Evaluate existing operational processes and workflows, identifying opportunities for streamlining and efficiency gains.
- Implement best practices and standard operating procedures to enhance service delivery.
- Foster strong cross-functional relationships with other departments, such as Sales, Engineering, and Customer Support, to ensure seamless operations.
- Communicate effectively with stakeholders, providing regular updates on operational performance and initiatives.
- Ensure that all operations within the zone comply with relevant industry regulations, standards, and safety protocols.
- Generate regular reports on key metrics, providing insights and recommendations for improvement.
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Qualifications
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master's preferred).
- Experience: Proven experience in a senior leadership role within a field service or operations environment.
- Strong analytical skills and financial acumen.
- Excellent communication and interpersonal skills.
- Demonstrated ability to drive performance and meet targets.
- Proficient in using relevant software and tools for data analysis and reporting.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
- Sitting or standing for long periods of time
- Physical activity that requires keyboarding, typing and reading on a computer, sitting, phone work and filing.
- Talking on the telephone and in person.
- Physical activity that sometimes involves lifting over 25 lbs. but not more than 50 lbs
When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.
Life at Block Imaging
Don't be fooled by our casual attire. Though casual in dress, we are an innovative group focused on making great business decisions. We've built our culture on transparency, authenticity, and teamwork. We strive to work hard and play hard; and we enjoy Summer BBQs, Holiday Parties, Annual Retreats, Book Clubs, Lunch & Learns, and the occasional Ping-Pong and Foosball Tournaments to let off some steam.
Benefits And Perks
We live out our mission, People Matter, through the care and benefits we provide our team.
- Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage.
- Paid Time Off: Full-time team members start at 19 days of PTO and receive two “people matter” days for volunteering in your community.
- Investment Plan/Budgeting: 401(k)investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.
- Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
- Paid Parental Leave: Team members who request Parental Leave under this policy will run concurrently with leave under the FMLA. The Company provides up to three-weeks of paid maternity leave for the team members own medical recovery following the birth and (5) days of paid paternal leave following the birth of own child to care for and bond with child.
- Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary : $1,000 - $2,500
