Business and Customer Operations Lead, Nigeria

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are seeking a proactive and customer-focused Business and Customer Operations Lead, Nigeria to join our fast-growing team. This role, reporting to the General Manager, Africa, will support key operational initiatives, build strategic partnerships, and manage relationships with our VIP customers.

We are looking for a highly motivated, adaptable, and collaborative professional who can handle ambiguity and enjoys building. If you have experience in a fast-paced environment and are looking for an opportunity to be a member of an industry-leading team in the digital asset space, this is the perfect opportunity for you!

WHAT YOU WILL DO

• Assist in overseeing the company’s operations under the Nigerian VASP regulatory framework, helping to maintain compliance and support internal processes.
• Collaborate closely with the General Manager, Africa and key global stakeholders to develop strategies for engaging customers and increasing customer acquisition
• Manage relationships with key high-value customers to ensure a positive customer experience, foster loyalty, and encourage continued engagement with Blockchain.com.
• Maintain business relationships with banks, payment partners, and other essential stakeholders, ensuring seamless integration and operational flow.
• Create and implement innovative strategies to improve operational standards, shape the business framework, and drive day-to-day execution
• Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share 
• Support Blockchain.com marketing, community outreach, and operational initiatives in Nigeria.
• Participate in new product and service development, driving product-market fit
• Maintain active dialogue with the digital asset industry and Nigerian community to understand and meet market needs. 
• Manage other responsibilities assigned by the General Manager, Africa.

WHAT YOU WILL NEED

• Bachelor's degree
• Interest in and familiarity with digital asset and regulated financial industries
• Entrepreneurial mindset with excellent attention to detail and follow through
• Experience and proven track record in the Nigerian market leading regulated operations, business development, and/or account management
• Experience managing and scaling a team 
• Ability to work a flexible full-time schedule to coordinate with global stakeholders
• Excellent organizational and workload management skills, especially with respect to verbal, written and interpersonal communication skills
• Ability to creatively deconstruct complex problems and develop precise plans of action

COMPENSATION & PERKS

• Bonus scheme based on both company and individual performance
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it.
• Apple equipment provided by the company
• Hybrid role from our office in Nigeria 
• Work from Anywhere Policies

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.