What are the responsibilities and job description for the Fairbanks Donor Service Technician/Phlebotomist position at Blood Bank of Alaska, Inc.?
Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place!
Entry Level. No experience needed.
Starting Pay $22.00
Full-Time Position
Please Note: You must complete a Blood Bank of Alaska Application for consideration
Please Note: You must complete a Blood Bank of Alaska Application for consideration
Position Title: Fairbanks Donor Service Technician
Department: Collections
Reports To: Fairbanks Center Manager
Position(s) Supervised: None
Department: Collections
Reports To: Fairbanks Center Manager
Position(s) Supervised: None
Perform screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.
POSITION SUMMARY
This position will be responsible for:
· Daily operational collection functions to include donor recruitment and donor registration, screening and phlebotomy.
· Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.
· This position has the potential to cross train into the area of component processing procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· The Donor Services Technician will register potential blood donors either at the facility or on a mobile drive, as necessary and trained to perform.
· Reviews Donor History Forms (DHF) for completeness; evaluates donors’ medical history for suitability as a blood donor. Consults with RN/Medical Director as needed.
· Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.
· Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.
· Appropriately labels specimen tubes and blood donation bag system according to the type of donation.
· Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur.
· Must maintain proficiency in all areas of donor processing.
· Recruit and schedule potential blood donors as necessary and trained to perform.
· Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
· Maintain open and positive communication with appropriate supervisors and support services departments.
· Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.
· Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.
· Maintain donor and employee confidentiality.
· Follows all pertinent SOP’s that relate to this position; will document required information on appropriate records as needed.
· May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas: Preparing standard and special blood components following SOPs, Blood Product Distribution, Blood Inventory Maintenance.
· Resolve customer complaints/issues immediately, using appropriate support departments as needed.
· Exhibits support of BBA values, quality objectives, and customer service standards at all times.
· Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.
· Promote a positive work environment in which staff work cooperatively towards objectives.
CUSTOMER INTERACTION/PROBLEM SOLVING
· Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
· Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.
· Demonstrate a high level of problem-solving skills.
QUALIFICATION REQUIREMENTS
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
GENERAL KNOWLEDGE, SKILLS, AND ABILITIES
· Strong interpersonal and communication skills.
· Ability to foster a working environment conducive to excellent customer service.
· Good organizational skills.
· Ability to problem solve, and to make quality decisions.
· Knowledge of general safety and quality assurance procedures.
· Strong writing skills.
· Ability to instruct and train on a continuous basis.
· Ability to maintain confidentiality.
· Strong computer skills.
EDUCATION
Minimum: H.S. Diploma or GED.
Salary : $22