What are the responsibilities and job description for the Client Care Coordinator-Pelvic Floor Administrative position at Bloom Pelvic Floor Therapy?
Join the Bloom Pelvic Therapy Team as a Client Care Coordinator!
Are you passionate about communication, building meaningful relationships, and creating welcoming experiences for others? Bloom Pelvic Therapy—a woman-owned, multi-location pelvic floor specialty practice—is seeking an energetic, motivated, and empathetic individual to join our team as a Client Care Coordinator.
This is more than just an administrative role; it's an opportunity to make a positive impact on our clients' well-being while thriving in a fun, supportive, and professional growth-oriented environment.
As our Client Care Coordinator, you will be the friendly face and warm voice that welcomes clients into our practice or be the first connection with our clients over the phone. You will also provide vital support to ensure smooth clinic operations, creating an exceptional experience for clients and staff alike.
Key Responsibilities
- Greet clients warmly and create a positive, welcoming environment.
- Communicate effectively with clients, therapists, and providers both in person and over the phone.
- Effectively and Confidently manage phone calls, faxes, and emails with professionalism and efficiency.
- Schedule appointments and follow up on necessary documentation.
- Maintain office organization and presentation to ensure optimal clinic functionality.
- Support various administrative tasks to enhance the client and team experience.
Awareness of pelvic floor therapy is a plus; however, we are happy to train the right candidate who is eager to learn about our services and the communities we serve.
Who We’re Looking For
We are seeking a candidate who embodies these qualities:
- Empathetic & Friendly: A natural at making people feel comfortable and cared for.
- Confidence: Be confident in recommendations and assisting clients return to full & meaningful life.
- Self-Starter: Excels in managing time, projects, and schedules with minimal supervision.
- Dependable & Punctual: A reliable team player who shows up and follows through.
- Flexible & Adaptable: Thrives in a dynamic environment and enjoys problem-solving.
- Detail-Oriented: Stays organized and maintains focus, even when managing multiple tasks.
Qualifications
- High School Diploma or higher.
- Minimum of 1 year of customer service experience.
- Proficient in navigating multiple computer applications, including Google Workspace.
- Strong communication skills and a commitment to delivering an exceptional customer service experience.
- Comfort with communicating with clients, recording patient information, managing emails, and using fax systems.
- A desire to learn about pelvic floor therapy and the conditions we support.
Additional Information
- Location: This is an in-office role, primarily supporting our St. Petersburg and South Tampa Bay office locations.
- Growth Potential: This role offers opportunities for professional development and growth within our supportive team environment.
How to Apply
If you believe you're the perfect fit for this role, we’d love to hear from you! Please submit:
- Your resume.
- A detailed cover letter explaining why you’re the ideal candidate for this position.
Note: Applications that do not include a resume and detailed cover letter will not be reviewed.
We can’t wait to meet you and welcome you to the Bloom Pelvic Therapy family!
Job Type: Full-time
Pay: From $22.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health savings account
- Paid time off
Schedule:
- Day shift
Work Location: In person
Salary : $23