What are the responsibilities and job description for the Supply Chain Equipment Return Support position at Bloomberg?
Description & Requirements
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen
What's the role?
We're Bloomberg Hardware Management - We partner closely with our clients, taking time to understand their unique operational needs. As part of the Supply Chain Organization we aim to provide an efficient and easy way for [m1] Bloomberg customers to receive, swap, return and store licensed equipment. We engage in Customer Site visits to review processes with our customers and sales teams to optimize their equipment support.
You will fully cross train and maintain hands on experiences to help quickly identify and drive process improvements. You are willing to inspire change and take initiatives, challenge current working processes through operational understanding and data insight. Continuously assess current practices and strive to improve processes through real time experience and recommendations to leadership.
You will be responsible for forging deep and trusted relationships with clients, and provide assistance on managing their on-site inventory of our licensed equipment.
We'll trust you to :
- Track and manage reverse logistics KPIs that align with our business objectives by using operational and quality data. Identify opportunities for improvements and monitor implementation to determine project success where applicable
- Manage inventory levels at customer sites ensuring accounts are reconciled monthly for larger firms that are managed on BREP
- Build relationships with external customers and understand their internal set up to ensure our processes support their needs
- Maintain relationships with internal customers and understand their processes to ensure our processes support their needs - BCS (Bloomberg Customer Support) BOS (Bloomberg On Site), Sales
- Frequent customer firm interaction through calls and onsite visits to develop relationships and gain continuous voice of the customer
- Diligently track and manage all customer interactions within the company CRM system
- Managing and coordinating Ticketing performance against SLA's
- Support a reverse logistics network across Bloomberg's full suite of equipment, including keyboards, monitors and pcs
- Daily monitoring of Clients equipment returns / billing
- Effectively manage projects regarding returns to optimize cost, customer service and qualit
- Analyze data to identify opportunities for improvement and monitor implementation to determine project success
- Work in collaboration with internal business partners and external vendors
You'll need to have :
We'd love to see :
Salary Range = 85000 - 120000 USD Annually Benefits Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation, [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers / contractors and interns.
Salary : $85,000 - $120,000
