Workplace Experience Specialist

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

What's the role?

The mission of Workplace Operations & Supply Chain is to provide Bloomberg with the best, most resilient support possible to enable our employees to achieve commercial and product goals and provide outstanding service to our customers. We are responsible for driving the strategy across our real estate portfolio, facilities and workplace experience operations, employee’s collaboration and technology solutions, employee support desk and the supply chain.

The Workplace Experience Specialist role is responsible for multiple touch points related to the employee and client experience varying from events management, internal & external catering operations, front of house, the guest experience, and tours.

You will also act as a ‘go to’ person and develop strong working relationships with different business areas, providing updates from a hospitality and building perspective to ensure a seamless working experience for our colleagues and visitors. Additionally, you will be part of a highly dynamic scrum team which works to execute against our global initiatives.

We'll Trust You To

• Manage all Facilities managed spaces (FSM) and the functions they host. This includes regular site inspections to ensure the space is clean, functioning, and auditing of third party vendors’ performance.
• Coordination of all room setups, operational coordination between trades, and creation of production schedules.
• Operate effectively in a hands-on role as well as being a strategic leader and “operational glue” between all our service partners: security, facilities, supply chain, marketing, A/V, and our internal clients.
• Build partnerships with cross-functional teams and facilitate interactions across all levels of the business.
• Ability to balance multiple projects simultaneously and in an organized manner with an ability to prioritize and shift prioritize as needed. Be proactive, preparing for large events to ensure internal vendor resources are scheduled properly.
• Analyze data, report back on guest trends, tour information, events data, and other internal affairs
• Become a subject matter expert in all things event related, including ticket submission process, room reservation process, and event implementation. Ability to communicate new system needs and enhancements.
  
  

You’ll Need To Have

• Demonstrated experience and passion for hospitality in an environment with high customer service standards
• Proven track record of analysing data and building presentations to tell a story
• Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners
• Excellent verbal and written communication skills with an ability to articulate to key contacts and an ability to influence multiple partners
  
  

We'd Love To See

• Strong project management skills or experience working in a Scrum or Agile work environment
• You thrive in a fast-paced environment and have a sense of urgency and ability to be flexible according to business needs
• You like producing innovative and viable suggestions for enhancing the guest experience